Rosana Susan Agbanlog
Jersey City,USA
Summary
To seek employment and career opportunities in a respectable company where I can utilize and enhance my analytical academic and leadership background to benefit the company, my colleagues and myself. I enjoy demonstrating my ability to interact with a wide range of age groups and diverse backgrounds in which enables me to use my ability to adjust to different circumstances and use my strong communication and interpersonal skills to my full potential.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Participant Coordinator
NJLWD-SCSEP DEPT OF LABOR
Jersey City, NJ
02.2021 - Current
- Led departmental initiatives enhancing operational efficiency and strategic outcomes.
- Mentored staff, fostering skill development and professional growth within the team.
- Directed strategic planning efforts, aligning objectives with organizational goals.
- Implemented process improvements, reducing redundancies and optimizing workflows.
- Coordinated cross-functional projects, ensuring timely completion and stakeholder satisfaction.
- Developed comprehensive training programs to elevate team performance and knowledge.
- Managed resource allocation to maximize productivity and cost-effectiveness.
- Analyzed data trends to inform decision-making and strategic adjustments.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Food Service Attendant
Residence Inn by Marriott
WEEHAWKEN, NJ
10.2018 - 03.2020
- Warmly greeted and acknowledged all guests who enter the breakfast lounge
- Prepare breakfast commodities and juices in a high volume environment
- Coordinated with front desk manager in regards of inventory, stock-and-store procedures and weekly truck deliveries
- Responsible for set-up, maintenance, and take-down of the breakfast/evening social room
- Clean and maintain cooking equipment, utensils, and tools
- Ensure food surfaces and cooking equipment meet all health and safety standards
Club Lounge Attendant
Sheraton Lincoln Harbor Hotel
WEEHAWKEN, NJ
12.2016 - 07.2018
- Greet all guests in a courteous and friendly manner
- Maintained a clean and safe work area
- Assisted guests in a positive and timely manner while providing the highest level of service
- Responsible for maintaining and ensuring the standardized presentation of the food stations and cocktail bar
- Ensured the orderly disposal of garbage, picking up dishes and glassware, and ensuring the cleanliness of tables as they are vacated
Kitchen Supervisor
Residence Inn Marriott
Jersey City, NJ
02.2017 - 05.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Grab a Snack Café
JERSEY CITY, NJ
07.2015 - 03.2016
- Founded and opened a restaurant specializing in homemade Asian delicacies
- Planned menus, pricing and profits as well as adjusted menu items by season
- Maintained the business performance of the restaurant
- Managed all operations and logistics for the restaurant, including but not limited to checking stock levels, ordering supplies, prepping work stations, and opening and closing shop
- Interacted with customers daily and established positive customer relations
- Effectively managed profit & loss, balanced costs through portion and quantity control
- Ensured a safe and healthy environment by enforcing strict sanitation standards and protocols
Import and Export Coordinator
Vandegrift Forwarding Company
Jersey City, NJ
02.2001 - 05.2015
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Streamlined import and export processes by implementing effective documentation procedures.
- Processed customs declarations and maintained records of customs documents.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Front Desk Manager
Holiday Inn
NEW YORK, NY
06.1997 - 08.1999
- Processed incoming reservations and guest check-in/out in compliance with all hotel policies and protocols
- Maintained working relationships and communicated with all departments
- Provided concierge services including facilitating special requests from guests and offering guidance on local attractions
- Resolved and troubleshot guest complaints and concerns when needed, offered solutions and observed proper service recovery
- Analyzed rate variance, monitored credit report and maintained close observation of sales
- Processed guest check-out and collect payments in compliance with cash handling
- Trained personnel and ensured all staff were trained in and equipped for emergency procedure
Front Desk Manager
Park Central Hotel
Manhattan, NY
09.1990 - 05.1997
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Front Desk Manager
Helmsley Hotel
NEW YORK, NY
10.1983 - 08.1990
- Processed incoming reservations and guest check-in/out in compliance with all hotel policies and protocols
- Maintained working relationships and communicated with all departments
- Provided concierge services including facilitating special requests from guests and offering guidance on local attractions
- Resolved and troubleshot guest complaints and concerns when needed, offered solutions and observed proper service recovery
- Analyzed rate variance, monitored credit report and maintained close observation of sales
- Processed guest check-out and collect payments in compliance with cash handling
- Trained personnel and ensured all staff were trained in and equipped for emergency procedure
Front Desk Manager
Puerto Azul Hotel
MANILA, PH
06.1978 - 08.1983
- Processed incoming reservations and guest check-in/out in compliance with all hotel policies and protocols
- Maintained working relationships and communicated with all departments
- Provided concierge services including facilitating special requests from guests and offering guidance on local attractions
- Resolved and troubleshot guest complaints and concerns when needed, offered solutions and observed proper service recovery
- Analyzed rate variance, monitored credit report and maintained close observation of sales
- Processed guest check-out and collect payments in compliance with cash handling
- Trained personnel and ensured all staff were trained in and equipped for emergency procedure
Education
Bachelor of Science - Hotel and Restaurant Management
Philippines Women's University
Manila, PhilippinesBachelor of Science - Hotel Management
Philippine Women University
Manila, Philippines01-1977
Skills
- Fluent in English and Tagalog
- Ability to handle complex responsibilities in a demanding work environment
- Rapid entry processing
- Very knowledgeable of FDA requirements in new ACE system
- Proficient in Kewill Customs Compliance Software, MS Outlook, Excel, PowerPoint and Word
Certification
- Hudson County Community College/WomenRising, Inc.
- Hotel Hospitality Training Program
- Coursework and training includes:
- Introduction to Hospitality, Managing Front Office Operations and Culinary Arts
- ServSafe Certification
OVERVIEW
- Dedicated professional with extensive experience in hospitality
- Enthusiastic, organized, and adaptive with exceptional work ethic and attention to detail
- Excellent communication and interpersonal skills
Timeline
Participant Coordinator
NJLWD-SCSEP DEPT OF LABOR
02.2021 - Current
Food Service Attendant
Residence Inn by Marriott
10.2018 - 03.2020
Kitchen Supervisor
Residence Inn Marriott
02.2017 - 05.2018
Club Lounge Attendant
Sheraton Lincoln Harbor Hotel
12.2016 - 07.2018
Grab a Snack Café
07.2015 - 03.2016
Import and Export Coordinator
Vandegrift Forwarding Company
02.2001 - 05.2015
Front Desk Manager
Holiday Inn
06.1997 - 08.1999
Front Desk Manager
Park Central Hotel
09.1990 - 05.1997
Front Desk Manager
Helmsley Hotel
10.1983 - 08.1990
Front Desk Manager
Puerto Azul Hotel
06.1978 - 08.1983
Bachelor of Science - Hotel and Restaurant Management
Philippines Women's University
Bachelor of Science - Hotel Management
Philippine Women University