Rosane Santos
Long Branch,NJ
Summary
Accomplished Office Manager/Bookkeeper with a proven track record at Cypress Hardwood Floors Inc, enhancing office efficiencies and client satisfaction through expert bookkeeping, QuickBooks proficiency, and exceptional organizational skills. Achieved a significant improvement in financial reporting accuracy and streamlined payroll processes, demonstrating strong leadership and customer service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager/Bookkeeper
Cypress Harwood Floors Corp
05.2023 - Current
- Oversee receiving and organizing correspondence and documents, well organized, and answering and forwarding calls
- Maintained confidential records relating to personnel matters
- Managed office budget to handle inventory, postage and vendor services
- Automated office operations for managing client correspondence, payment schedules and data communications
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Implemented effective procedural guidelines for improved departmental coordination
- Applied initiative to address private concerns effectively
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Assisted in recruiting, onboarding and training new employees
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries
- Monitored payments due from clients and promptly contacted clients with past due payments and collections calls
- Coded and entered daily invoices on QuickBooks
- Negotiated contracts with vendors to secure favorable terms and pricing
- Administered payroll and maintained proper documentation of employee personnel
- Elevated customer satisfaction ratings by promptly resolving client and case issues
Operations Specialist/Customer service
Mazza Recycling Services, LTD
11.2021 - 05.2023
- Completing and scanning all paperwork
- Organize and check recycling and mulch work orders, ensuring all data is correct and ready for billing
- Enter the customer's request for trailer swaps and destructing live loads, with pictures
- Entering service codes, trailer numbers, and answering customer questions and needs
- Closing all tractor-trailer and mulch work orders, and releasing them to billing
- Emailing paperwork to the customer as necessary or requested
Customer Service Representative - Mulch
Mazza Recycling Services, LTD
04.2021 - 11.2021
- Entering and coding mulch order requests from customers and sales representatives by phone and email
- Creating a new customer's account and a new site location
- Handling the customer's PO
- Closing all tractor-trailer and mulch work orders
- Helping the billing department check and scan tractor-trailer scale tickets and paperwork
Receptionist/Customer Service
Mazza Recycling Services
08.2019 - 04.2021
- Responsibilities Same as below
Receptionist/Customer Service
Robert Half Agency (Mazza Recycling)
05.2019 - 08.2019
- Answering phone calls and directing them to the appropriate personnel
- Handling all customer inquiries by phone, in person, and by email
- Full understanding of the company's offerings and quote pricing for the company's services
- Responsible for the opening and closing of the main office daily
- Receiving payments in cash, check, and credit card
- Paying customers out for metal tickets in cash
- Handling all cash registers
- Making sure money is accurate, and entering it into the system
- Disburses petty cash with receipts from employees, verifying documentation
Office Manager/Bookkeeper
Friends Hardwood Floors Inc
01.2016 - 05.2019
- Oversaw and managed the daily operations of the office
- Handling all company correspondences and documentation
- Project management and handling prospective job contracts
- Providing customer support and handling all customer needs and complaints
- Organize and schedule meetings, and appointments
- Managing the material conference and making sure the delivery is accurate, and the floor is ready for proper acclimation before installation
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections
- Handled accounts payable and receivable, including invoicing and payment processing
- Follow up on payment requests as per the payment schedule, by phone and email, as well as collection calls
- Baking transactions, including the deposit of checks and withdrawal of money, weekly
- Coordinated with vendors and clients to resolve billing and payment issues
- Placing orders, coordinating deliveries, and processing POs
- Process accurate paychecks based on entered timesheet information
Education
Bookkeeper -
Intuit Academy Bookkeeping Professional Certificate | Coursera
Remote02-2025
High school or equivalent -
Eastside High School
Newark, NJ06.2012
Skills
- Quickbooks
- Scheduling
- Accounts Payable
- Accounts Receivable
- Payroll
- Billing
- Word
- Outlook
- Office Management
- Bookkeeping
- Accounting
- Receptionist
- Typing
- Microsoft Office
- Microsoft Excel
- Account Reconciliation
- Cash handling
- Customer service
- Tractor-trailer
- Order entry
- Front desk
- Communication skills
- Cash register
- Accounting software
- Bank Reconciliation
- General Ledger Reconciliation
- Data Entry
- Journal Entries
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - References
Reference available upon request.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager/Bookkeeper
Cypress Harwood Floors Corp
05.2023 - Current
Operations Specialist/Customer service
Mazza Recycling Services, LTD
11.2021 - 05.2023
Customer Service Representative - Mulch
Mazza Recycling Services, LTD
04.2021 - 11.2021
Receptionist/Customer Service
Mazza Recycling Services
08.2019 - 04.2021
Receptionist/Customer Service
Robert Half Agency (Mazza Recycling)
05.2019 - 08.2019
Office Manager/Bookkeeper
Friends Hardwood Floors Inc
01.2016 - 05.2019
High school or equivalent -
Eastside High School
Bookkeeper -
Intuit Academy Bookkeeping Professional Certificate | Coursera
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