Rosangelica Rangel
Laredo,TX
Summary
Experienced management professional with 10+ years of leadership and management experience, complemented by strong customer service and communication skills. Proven ability to lead teams, build positive customer relationships, solve problems effectively, and contribute to a productive work environment. Dedicated, adaptable, and motivated to continue growing professionally while expanding my knowledge, skills, and expertise. Seeking an opportunity to bring my experience and strong work ethic to a team-oriented organization while continuing to develop and take on new challenges.
Overview
1
1
Language
1
1
Certification
25
25
years of professional experience
Work History
Assistant Manager
Texas Department Of Public Safety
Laredo, Tx
02.2019 - Current
- Provided exceptional customer service and established a great relationship with internal and external customers.
- Resolved conflicts between team members in an effective manner.
- Coordinated training sessions, team meetings, and in-person area huddles with direct reports. Traveled to senior-level management meetings as required.
- Offered feedback and suggestions in developing and implementing operational policies to enhance efficiency.
- Facilitated communication between management and employees to improve workflow.
- Reviewed documentation for accuracy and compliance with state regulations.
- Assisted in preparing reports for department office audits.
- Delegated work to staff, setting priorities and goals.
- Interviewed and vetted prospective employees, ensuring selection of best-qualified candidates for open positions.
- Managed customer service inquiries and complaints in a timely manner. Assigned to conduct division referrals.
- Maintained up-to-date knowledge of the department's Informational Releases, policies, and procedures.
- Analyzed proposed legislative bills by conducting research and providing insights and summaries.
Office Supervisor
Texas Department Of Public Safety
Laredo, Tx
11.2015 - 02.2019
- Assigned, trained, and supervised staff activities and monitored workflow and workload.
- Oversaw employee performance through Performance Observations and check rides.
- Served as a liaison to the chain of command. In addition, developed a rapport with internal and external entities.
- Processed transactions and administered driving exams, especially during a hiring freeze.
- Resolved customer complaints regarding policy, procedure, or customer service.
- Prepared monthly employee schedule and approved time entries in CAPPS.
- Coordinated employee facilitator training for new employees and tenured employees.
- Audited monthly bookkeeping reports for three offices under my area of responsibility.
- Traveled and oversaw three smaller offices.
- Prepared bi-annual meetings and small huddles for staff to discuss updates, changes, and customer service expectations.
- Attended leadership meetings held by Regional Manager.
Office Lead
Texas Department Of Public Safety
Laredo, Tx
10.2012 - 11.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Bridged communication between frontline employees and management, supporting effective team operations.
- Conducted transactions and administered road exams for both regular and CDL drivers.
- Assisted as a facilitator in training new hires within the area of responsibility.
- Prepared office banking reports, collected fees, and ensured monies balanced.
- Assisted as a backup hearing officer for administrative hearings and as Acting Supervisor.
- Attended meetings and trainings as required.
- Identified needs of customers promptly and efficiently.
- Provided excellent customer service to both internal and external customers.
- Served as a liaison to driving schools, school districts, and other law enforcement agencies.
LPS I-III
Texas Department Of Public Safety
Laredo, Tx
10.2006 - 10.2012
- Worked on the front line, assisting the general public professionally and courteously.
- Provided excellent customer service and de-escalation tactics when assisting customers.
- Assigned to the information desk and answered general questions about driver license policies and various types of driver licenses and identification cards.
- Administered driving exams for both Class C and CDL drivers.
- Conducted hardship license interviews and comprehensive driving exams.
- Traveled to cover other driver license offices when short-staffed.
- Took on the role of trainer when no training role existed yet.
- Processed all types of moderate to complex transactions. Collected the appropriate fees for all transactions.
- Prepared bookkeeping reports as banking and ensured reports balanced.
Lead cashier and Bakery Representative
HEB Grocery Store
Laredo, Tx
11.2001 - 11.2006
- Supervised daily cash operations and ensured accuracy in transactions.
- Trained new cashiers on register procedures and customer service standards.
- Assisted customers with inquiries, providing excellent service and support.
- Coordinated with management to resolve customer complaints effectively.
- Assisted front-end managers with additional duties while still working the register, helping customers with carry-outs, and announcing weekly specials over the intercom.
- As a bakery representative, restocked shelves daily, packaged perishable items, and assisted with cleaning and disinfecting the area.
- Made announcements for department specials through an intercom.
Education
High School Diploma -
United High School
Laredo, TX05-2002
Some College (No Degree) - Criminal Justice
Laredo College
Laredo, TXSkills
- Customer service, Customer rapport
- Operational efficiency
- Team management, Team collaboration
- Employee training
- Problem-solving, decision-making
- Leadership skills
- Employee supervision
- Staff development
- Team motivation techniques
- Task delegation
- Adaptability and flexibility
- Scheduling, planning, attention to detail
- Conflict resolution
- Coaching and mentoring
Languages
Spanish
Native/ Bilingual
Certification
- Facilitator School April 2013
- Interest Based Leadership School August 2024
- VIP Training July 2026
Accomplishments
- Customer Operations District Award March 2014
- Driver License Leadership Academy February 2013
Timeline
Assistant Manager
Texas Department Of Public Safety
02.2019 - Current
Office Supervisor
Texas Department Of Public Safety
11.2015 - 02.2019
Office Lead
Texas Department Of Public Safety
10.2012 - 11.2015
LPS I-III
Texas Department Of Public Safety
10.2006 - 10.2012
Lead cashier and Bakery Representative
HEB Grocery Store
11.2001 - 11.2006
High School Diploma -
United High School
Some College (No Degree) - Criminal Justice
Laredo College