Rosann Perry
Floral Lead
Arlington,TX
Summary
1. Have been chosen manager of the year twice in my career.
2. I've always been flexible and responsive.
3. I always go for Sales no matter the position.
Overview
1
1
Language
1
1
Certification
25
25
years of professional experience
Work History
Floral Lead
CENTRAL MARKET/H-E-B
08.2016 - 07.2024
- Driving the organization’s objectives. Guiding a team of designers and associates.
- Focusing on customer service and empowering your team to do so.
- Processing orders via phone or internet.
- Strategizing, planning by tracking performance and development
- Oversee the employee lifestyle, hiring, coaching, and performance reviews
- Budgeting and having the necessary tools add equipment for productivity
- Communication and conflict resolution
- Balancing in a personal skills with operational execution
Retail Assistant Manager
The Kroger Company, Cincinnati General Office
09.2001 - 08.2016
- Communicating and connecting with the organization to partner on events and marketing strategies.
- Assist in maintaining a fully staffed team, while supporting recruiting and on boarding.
- Assisting in the operational management of the stores.
- Ensure compliance with all company policies.
- Fostering a learning culture and providing development opportunities along with coaching and feedback.
- Communicating team concerns to upper management.
- Becoming knowledgeable about the P.O.S system and be able to provide team with assistance and training.
- Assist with staffing, training and reviews.
- Following rules that pertain to professional attire.
- Monitor cash handling.
- Oversee that rules of safety are being followed by guests while on the property
- Follow food safety regulations and ensure depts. meet the standard.
Retail Store Manager
Starbucks
08.1999 - 09.2001
- Assist in leading a team of associates in providing a unique coffee experience to customers.
- Provide prompt service, quality beverages and products while maintaining a clean and comfortable environment.
- Responsible for assisting and supervising the daily operation.
- Serves as an individual contributor and department role model by performing technical and functional job duties.
- Takes customer orders, prepares order.
- Plan, identify communicate and delegate appropriate responsibilities and practices to ensure smooth flow of operation.
- Ensure prompt and efficient service of food and beverages.
- Enforces sanitary practices for food handling, general cleanliness and maintenance of the store.
- Establish, communicate, train and monitor store procedures.
- Address and solve guest concerns.
- Coach and develop associate through career development and advancement opportunities.
- Investigate and resolve complaints.
- Together with the manager, assist in developing of operational budget.
- Build relationships with customers.
- Follow all cash management procedures.
- Provide Starbucks service experience consistently every customer.
Education
High school diploma or GED - undefined
Business Management Courses
Transylvania University
Lexington, KY01.2011
Skills
Driving
Sales
Recruiting
Customer service
Management
Cooking
Property management
Computer skills
Retail management
Leadership
Cleaning
Floral Design
Office manager
experience
Food service
Marketing
Supervising experience
Merchandising
Restaurant experience
Microsoft Office
Microsoft Excel
Human resources
Restaurant management
Organization and time management
Calm under pressure
Multitasking Abilities
Dependable and responsible
Flexible and adaptable
Attention to detail
Problem resolution
Organization, prioritizing, and multi-tasking
Safety and incident management
Organizational skills and attention to detail
Attention to detail and organization
Certification
None
Additional Information
Authorized to work in the US for any employer
Timeline
Floral Lead
CENTRAL MARKET/H-E-B
08.2016 - 07.2024
Retail Assistant Manager
The Kroger Company, Cincinnati General Office
09.2001 - 08.2016
Retail Store Manager
Starbucks
08.1999 - 09.2001
Business Management Courses
Transylvania University