Rosanna Eve
Harrison,USA
Summary
Dedicated Director of Family Services skilled in managing community resources to support families. Proven strengths in communication, strategic planning, and program development enhance family welfare. Experienced in collaborating with law enforcement, medical, and court officials to address complex issues for at-risk families while ensuring access to vital resources.
Overview
1
1
Language
17
17
years of professional experience
Work History
Director of Family Services
Ironbound Community Corporation
Newark, NJ
03.2024 - Current
- Operate two Family Success Centers and Domestic Violence and Senior Services programs, achieving an 80% increase in program efficiency by establishing and meeting strategic goals.
- Supervised program managers, coordinators, housing navigators, and volunteers to drive program effectiveness.
- Collaborated with Director of Programs and ICC team to implement initiatives enhancing service quality for community residents.
- Built and maintained relationships with public and private youth and family service agencies, ensuring compliance with contract regulations and upholding program standards.
- Work closely with the Fiscal department to ensure all programs meet their contracted obligations.
Economic Justice Coordinator
Domestic Violence
Township of Hamilton, NJ
08.2023 - 02.2024
- Coordinated partnerships with culturally specific organizations and domestic violence programs to connect survivors with housing and financial empowerment resources, promoting stability and safety for survivors and children.
- Coordinated projects with the Department of Labor, Department of Children and Families, and other agencies to enhance economic justice opportunities for survivors.
- Trained and provided technical assistance to culturally specific organizations, domestic violence programs, and anti-poverty agencies, enhancing their capacity to serve domestic violence victims.
Program Manager-Domestic Violence Program
Ironbound Community Corporation
Newark, NJ
01.2021 - 08.2023
- Monitored program implementation progress and documented and communicated goals to ensure consistency and adjustment of components.
- Monitored program outcomes and created reports for clients and stakeholders to ensure transparency and engagement.
- Facilitated strategy meetings to generate creative ideas and track progress on program milestones.
- Supported grant writing and proposal submissions, contributing to successful budget allocation for program initiatives.
- Trained and onboarded new hires, assessed their performance, and identified areas for improvement.
Family Services Manager, Social Services Organization
Ironbound Community Corporation
Harrison, NJ
01.2021 - 03.2023
- Ran two Family Success Centers, Domestic Violence, and Senior Services programs, increasing program efficiency by 80% by setting and achieving strategic goals.
- Operate two Family Success Centers and Domestic Violence and Senior Services programs, achieving an 80% increase in program efficiency by establishing and meeting strategic goals.
- Oversaw daily operations of program managers, coordinators, housing navigators, and volunteers to ensure effective service delivery.
- Collaborated with Director of Programs and ICC team to implement initiatives that enhanced service quality for community residents.
- Built and maintained relationships with public and private youth and family service agencies to ensure compliance with contract regulations and uphold ICC program standards.
- Work closely with the Fiscal department to ensure all programs meet their contracted obligations and do not over- or underspend budgets.
Residential Services Coordinator-Family Site
Better Tomorrows
Newark, NJ
11.2019 - 01.2021
- Developed and implemented community-based programs to address resident needs, monitoring effectiveness to ensure alignment with service goals.
- Coordinated referrals to community services by advocating for individual needs and collaborating with team members to resolve barriers and ensure timely delivery of services.
- Assessed each resident's psychosocial needs.
- Promoted patient placement into community-based treatment facilities to enhance care options. of patients into community-based treatment settings.
- Analyzed data from surveys, referrals, and follow-up services on financial, legal, crisis intervention, community referrals, and outreach services.
Kinship Case Manager-West Side Community Center
The Salvation Army
Newark, NJ
01.2018 - 01.2019
- Facilitated caregiver access to the Kinship Navigator Program and conducted in-home evaluations to assess guardianship feasibility.
- Streamlined preparation of paperwork for Wraparound and Legal Guardianship files to enhance case management efficiency.
- Supported clients in navigating challenges to secure permanent housing by identifying and addressing barriers.
- Provided referrals and information to available resources, including public assistance, employment, medical, mental health, education, children's/parenting needs, independent living skills, and financial planning.
- Maintained accurate and detailed case notes for each client meeting.
- Completed required documentation in compliance with regulations and policies.
Senior Case Manager-Domestic Violence Program
New Jersey Association on Correction
Trenton, NJ
09.2017 - 01.2018
- Supervised case management team, providing guidance and support to enhance service delivery and compliance with program standards.
- Facilitated support groups for women survivors of domestic violence and sexual abuse, fostering a safe environment for healing and empowerment.
- Developed client-centered case plans outlining actionable short and long-term goals to support individual recovery and stability.
- Facilitated weekly housing, intake, and case conferencing staff meetings and assisted the program director in ensuring the program adhered to state regulations.
- Protected clients' data in alignment with HIPAA privacy protocols.
Senior Case Manager-Tier II, DHS Shelter
Phipps Houses
Bronx, NY
05.2012 - 09.2017
- Supervised homeless shelter staff in case management, addressing complex cases to enhance service delivery.
- Managed caseload of 20 single adults and their children, conducting family intakes and orientations for CARES program to ensure comprehensive support.
- Completed all required paperwork, bi-weekly service plans, case management notes, referral sheets, and statistical requirements on time.
- Coordinated resources from diverse providers for intervention plans while liaising with DHS officials, legal services, social services agencies, and local judicial systems to facilitate case resolution.
Caseworker
Praxis Housing Initiatives
New York, NY
06.2009 - 05.2012
- Managed caseload of 40 clients with HIV, co-occurring medical issues, substance abuse, and incarceration histories, ensuring tailored support and resources for each individual.
- Performed client intakes, assessments, developed service plans, and coordinated discharges, facilitating comprehensive care for clients.
- Identified clients requiring external services, liaised with social service agencies, and built collaborative relationships with service providers to enhance client support.
- Provided individual counseling to clients within a harm reduction modality.
Education
Master's degree - Criminal Justice
Southern New Hampshire University
Remote04-2024
Bachelor's degree - Forensic Psychology
CUNY John Jay College of Criminal Justice
New York, NY12-2020
Skills
- Program management
- Non-profit management
- Program development
- Domestic violence prevention
- Budget management
- Grant writing
- Contract compliance
- Regulatory compliance
- Data analysis
- Resource development
- Stakeholder engagement
- Strategic planning
- Team leadership
- Report preparation
- Conflict resolution
- Policy writing
Activities
- Authorized to work in the US for any employer.
- Possess a clean driving license.
Languages
Spanish
Native/ Bilingual
Timeline
Director of Family Services
Ironbound Community Corporation
03.2024 - Current
Economic Justice Coordinator
Domestic Violence
08.2023 - 02.2024
Program Manager-Domestic Violence Program
Ironbound Community Corporation
01.2021 - 08.2023
Family Services Manager, Social Services Organization
Ironbound Community Corporation
01.2021 - 03.2023
Residential Services Coordinator-Family Site
Better Tomorrows
11.2019 - 01.2021
Kinship Case Manager-West Side Community Center
The Salvation Army
01.2018 - 01.2019
Senior Case Manager-Domestic Violence Program
New Jersey Association on Correction
09.2017 - 01.2018
Senior Case Manager-Tier II, DHS Shelter
Phipps Houses
05.2012 - 09.2017
Caseworker
Praxis Housing Initiatives
06.2009 - 05.2012
Master's degree - Criminal Justice
Southern New Hampshire University
Bachelor's degree - Forensic Psychology
CUNY John Jay College of Criminal Justice