Rosanna Gómez Hernández

• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Completed data entry tasks with accuracy and efficiency.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

• Managed specialist team to provide technical assistance and customer service.
• Bolstered client satisfaction by providing attentive customer service during events.
• Displayed exceptional customer service and communication skills.
• Educated employees on register use, merchandising, and customer service.
• Expanded business clientele through professional networking and exceptional customer service.
• Provided excellent customer service through communication and interpersonal skills.
• Delivered superior customer service and handles client requests.
• Streamlined customer service processes, reducing wait times and increasing satisfaction.
• Utilized exceptional customer service skills to satisfy all needs.
• Assisted and motivated associates to deliver excellent customer service daily.

• Adapted quickly to new tasks or responsibilities as required by fluctuating project demands.
• Aided in the successful completion of large-scale projects through effective teamwork and collaboration with fellow assistants.
• Minimized errors in final products by carefully following design instructions provided by the lead seamstress or designer.
• Collaborated with lead seamstress on complex alterations, achieving precise fit and finish.
• Contributed to customer satisfaction by ensuring accurate measurements for custom-fit garments.
• Supported team productivity by maintaining a clean and organized workspace.
• Increased product quality by performing thorough inspections before delivery to clients.
• Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.

• Provide safe transportation services.
• Greet customers politely and answer questions they may have.
• Be punctual at all times.
• Keep your vehicle well maintained.
• Managed time efficiently when making multiple stops along designated routes.
• Utilized GPS navigation systems to plan efficient routes for deliveries.
• Maintained accurate logs of vehicle inspections and repair status.
• Picked up clients from specific locations to transport and drop off at destinations.
• Transported clients to specified destinations safely and on-time

Returns Processor, Distribution Management Group, February 2022-February 2023

Edison, New Jersey

• Followed up with customers regarding their return status throughout the process until resolution is achieved.
• Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
• Updated internal databases with accurate information regarding return authorizations. processing fees.
• Tracked shipping costs associated with returns and identified cost-saving opportunities where possible.
• Maintained inventory of all returned items by recording data into a computerized system.

• Followed up with customers regarding their return status throughout the process until resolution is achieved.
• Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
• Updated internal databases with accurate information regarding return authorizations, processing tees.
• Tracked shipping costs associated with returns and identified cost-saving opportunities where possible.
• Maintained inventory of all returned items by recording data into a computerized system.

• Checked packaging to verify good quality, no damage and acceptable appearance

• Drive power pallet jack or forklift to picking area and build pallet/load according to load sheet or voice.
• Worked efficiently under pressure during peak hours of operation.
• Pick with audio equipment.
• Mark load ticket for out-of-stock items.
• Wrap pallet when pallet/load is finished.
• Turn in paperwork with order for check before loading and have truck checked

• Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
• Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
• Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
• Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
• Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.