Rosanna Meza
Dallas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Mint Dentistry
06.2023 - Current
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- I am also Bilingual in Spanish
Lega Assistant
MLF Law Firm
02.2022 - 05.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Customer service specialist
GIANSCO INSURANCE
09.2019 - 02.2022
- I answer incoming calls from our customers and assist with billing and also changes to the policy
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
No Degree -
W. H Adamson High SCHOOL
Dallas, TX05.1991
Skills
- Inbound and Outbound Calling
- Customer Service
- Quality Assurance
- Attention to Detail
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Mint Dentistry
06.2023 - Current
Lega Assistant
MLF Law Firm
02.2022 - 05.2023
Customer service specialist
GIANSCO INSURANCE
09.2019 - 02.2022
High School Diploma -
No Degree -
W. H Adamson High SCHOOL
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