TORI ALBERTS

Throughout my time at Unity, I have maintained and improved my problem-solving, time management, and communication skills and have also been trained to use new systems such as EPIC, Smartlinx, and Kronos. My day to day roll at Unity included the following;

• Coordinated with other supervisors, combining group efforts to achieve goals.
• Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
• Guided employees in handling difficult or complex problems.
• Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
• Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
• Monitored employee attendance and time-off requests to ensure compliance with company policies.
• Collaborated with other departments to coordinate resources when necessary.
• Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
• Maintained up-to-date records of staff availability, absences, holidays, vacations.
• Resolved customer inquiries regarding schedule changes or availability of services and products.
• Developed a backup plan for critical positions to ensure uninterrupted service.
• Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.

With my time at the Howard Chiropractic Clinic I have greatly improved my customer relations and problem solving skills. Some of my many roles at the clinic includes;

• Scheduling patients accordingly based on their needs and the availability of the doctor's
• Multitasking through different computer programs simultaneously
• Setting up and activating customer accounts in person or by telephone while relaying all office and insurance protocols to the patient.
• Training new hires on services, best practices and protocols, telephones and computers.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Assisted customers with making payments to bring accounts current.
• Provided outstanding service to new and long-standing customers by attending closely to concerns while using the appropriate tools and resources needed to develop a solution.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

With my role at Elite Aesthetics, I did many things. Within the year that I spent at Elite Aesthetics, I built up a steady clientele through services such as, waxing, spray tanning, and facials. I also took on responsibility as front desk support when needed. I have learned a more professional approach to clients while also making them feel comfortable throughout services that can be a bit vulnerable at first. My goal at Elite, as well as any spa, was to make my clients feel comfortable and make sure they always leave satisfied and with every question and/or concern answered while provided excellent customer service and skincare education and treatments to clients.

• Establish and maintain effective working relationships with customers, making sure to help, provide, and answer any of the customers needs and/or questions
• All customers leaving satisfied with their purchases and having all needs taken care of
• Educating all customers on subjects and purchases
• De-escalated problematic customer concerns, while always maintaining a calm and friendly demeanor.

• Discuss and help with customers by telephone or in person to provide information about the products we carried
• Be sure that all the appropriate changes were made to resolve any customers' problems
• Solicit sales of all products