Sherita Hall
Onecall
Summit,MS
15
years of professional experience
Experienced healthcare and customer service professional with 10+ years of experience delivering accurate, efficient, compassionate support in role demanding strong communication, problem-solving, computer, and service coordination skills.
Skilled call center professional with background in customer service, communication, and issue resolution contributing to positive customer experiences and service quality.
Adaptable team contributor recognized for collaboration, active listening, multitasking, and support of changing priorities.
Calm, dependable professional with experience managing customer interactions, conflict resolution, and high-volume call handling while maintaining courteous service.
Effective scheduling coordinator with more than number years' experience coordinating personnel support in busy office environments and managing scheduling, project tracking, and issue resolution.
Friendly administrative professional with strong client engagement and telephone etiquette skills, coordinating shift staffing, travel arrangements, and employee timekeeping.
Work History
Scheduling Coordinator
4 Years- Coordinated complex scheduling requests across providers, patients, and internal teams.
- Managed calendar updates, appointment confirmations, and priority rescheduling with accuracy.
- Resolved scheduling conflicts by aligning availability, service needs, and deadlines.
- Tracked appointment details in scheduling systems to maintain current records.
- Communicated schedule changes clearly to stakeholders, reducing follow-up delays.
- Improved workflow efficiency by standardizing scheduling and confirmation procedures.
- Supported team productivity by handling high-volume calls and time-sensitive requests.
- Mentored new staff on scheduling policies, systems, and service expectations.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 9 Months- Addressed customers courteously using suitable methods and problem-solving skills.
- Followed up with customers regarding product functionality and overall satisfaction.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Utilized automated systems to log and retrieve call information.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
CHILD NUTRITION WORKER
2 Years 3 Months- Received and stored food supplies, equipment and utensils in refrigerators, cupboards and other storage areas.
- Informed supervisors when equipment was not working properly and when food and supplies levels became low to order needed items.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
- Sliced, cut or ground meat, poultry and seafood to prepare for cooking.
PROGRAM ASSISTANT
2 Years 3 Months- Routed phone calls to appropriate recipients and handled internal business correspondence.
- Updated account information in company databases.
- Monitored audience engagement on company social media pages.
CERTIFIED NURSING ASSISTANT
7 Years 10 Months- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
Skills
Problem-solving
Strong work ethic
Data entry
Verbal and written communication
Time management skills
Teamwork and collaboration
Attention to detail
Schedule management
Staff coordination
Customer relationship management
Effective multitasking
Deadline oriented
Scheduling
Skilled in software
Telephone etiquette
Task delegation
Customer service and support
Patient scheduling
Documentation and reporting
Call screening
Documentation skills
Technical support
Service scheduling
Patient engagement
Customer relations
Intake documentation
Phone and email etiquette
Staff training
Motivational leadership
Team leadership
Employee supervision
Customer support
Workflow management
Listening skills
Computer skills
Handling customer complaints
Conflict resolution
Performance goals
Customer retention
Data processing
Client rapport
Call center operations
Staff education and training
Teamwork
Personal Information
Title: Customer Service Representative
Timeline
Scheduling Coordinator
Onecall
10.2022 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
Alorica
09.2020 - 06.2022Read More
CHILD NUTRITION WORKER
Mccomb School District
07.2019 - 10.2021Read More
PROGRAM ASSISTANT
Boys and Girls Club of SW
04.2018 - 07.2020Read More
CERTIFIED NURSING ASSISTANT
Mccomb Extended Care
09.2011 - 07.2019Read More