Rosanna Otero
Ware,MA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training. Motivated to learn, grow and excel in any work environment.
Overview
13
13
years of professional experience
Work History
Budtender
Curaleaf Inc
Ware, MA
04.2020 - 09.2021
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Restocked supplies and arranged displays.
- Read industry publications to maintain knowledge on current and future bud trends.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Managed high volume of cash with 100% accuracy rate.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
Subway
SUBWAY®Restaurants
Ware, MA
03.2016 - 07.2019
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Dunkin Donuts
Initial Management
Ware, MA
01.2017 - 04.2022
- Complied with health and safety codes to protect staff and customers.
- Resolved customer concerns with positive approach and constructive strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
Dollar Tree
Dollar Tree
Ware, MA
10.2014 - 05.2017
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Helped customers complete purchases, locate items and join reward programs.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Informed customers of current store promotions to encourage additional sales purchases.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Office Systems Technology
Holyoke Community College
Holyoke, MAHigh School Diploma -
High School of Commerce
Springfield, MA06.1997
Skills
- Customer Service
- Standards Compliance
- Reliable and Punctual
- Cash Register Operation
- Team Leadership
- Accurate Cash Handling
- Discussing cannabis
Timeline
Budtender
Curaleaf Inc
04.2020 - 09.2021
Dunkin Donuts
Initial Management
01.2017 - 04.2022
Subway
SUBWAY®Restaurants
03.2016 - 07.2019
Dollar Tree
Dollar Tree
10.2014 - 05.2017
Office Systems Technology
Holyoke Community College
High School Diploma -
High School of Commerce