Rosanne Fisher
Veteran’s Transition Coordinator
Austin,TX
Summary
Enthusiastic Veteran Transition Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of miliary transitions and training in superior customers service. Motivated to learn, grow and excel in any industry.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work History
Veteran Employment Transition Coordinator
Stability Staffing And Consulting
Austin, TX
10.2021 - Current
- Asked appropriate open-ended questions to discover individual needs and requirements.
- Researched and located appropriate services for patients with various disorders.
- Provided extensive support to patients and helped with acclimation to new settings.
- Collaborated with service members to provide effective transition planning.
- Educated individuals on available educational materials, videos and online sites.
- Coordinated community resources and secured referrals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mortgage – Mortgage Consultant
Extraco Banks
Georgetown , TX
11.2019 - 12.2020
- Responsible for loan business and gathering all required documentation required to process loans
- Originate and process loans when required
- Correspond with clients, advise professional information
- Gather all documentation in a timely manner
- Work closely with various title companies and Escrow Officer to ensure a smooth closing for all clients
- Assist clients with obtaining the best mortgage loan product for their situation.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Explained different types of loans pertaining to client situations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Personal Banker/ Marketing Specialist
SouthStar Bank
Georgetown , TX
08.2018 - 11.2020
- Responsible for all teller related transactions, opening & closing accounts, document verification, recording all documents for required regulations for FDIC, opening, securing and closing of branch, responsible for vault procedures, organized and maintained branch for branch audits, organized branch marketing events, order office supplies, maintain working relationships with all loan officers, look for alternative banking solutions and external business, assist other branches with marketing opportunities in the community
- Notary Public duties.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Collaborated with external creative agencies to produce and distribute marketing materials.
- Bolstered revenue potential by promoting and facilitating opportunities to establish guest relations and boost client retention.
Consumer Lending Officer
Randolph Brooks Federal
Austin, TX
05.2016 - 07.2018
- I Responsible for the processing of consumer credit applications for personal and vehicle loan products
- Working daily, in conjunction with Texas Department of transportation, to ensure all applicable fees have been applied for funding on vehicle loans in the State of Texas and the United States
- Retain a good working relationship with all departments to ensure proper funding
- Responsible for maintaining a high standard for video conferencing with members daily
- Originally started in Remote Member Assistance and promoted to Member Service Representative I.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Contractor / Business Owner
Austin Bail Bonds
Austin , TX
03.2015 - 05.2016
- Independent contract work for Austin Bail Bonds specializing in collections, releasing inmates from custody, ensuring proper release documents are submitted for inmate release, private investigating to locate individuals for incarceration.
- Employed prompt decision-making and in-depth research to resolve issues.
Evidence Technician
City of Round Rock
Round Rock, TX
01.2014 - 02.2015
- Evidence Specialist Specializing in the integration and storage of all evidence related items to specific locations in the evidence vault
- Responsible for the maintenance and upkeep of the department
- Responsible for training and support for Officers pertaining to evidence and property for all divisions
- Trained and advises officers on correct packaging if evidence items
- Managed deliveries of evidence to and from court, laboratories, and additional locations by tracking informat6ion and securing the transportation of evidence.
- Examined physical evidence such as hair, fiber or soil residues to obtain information about source and composition.
- Carried out laboratory examinations and analysis submitted by law enforcement and examiners.
- Sifted and sorted through evidence and recorded findings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Fingerprint Examiner
Texas
Austin, TX
02.2012 - 02.2014
- Specializing in the science of Henry classification and mapping out fingerprints
- Responsible for analyzing prints in specific case related documentation
- Responsible and specialized technical work evaluating latent prints submitted for entry into the Automated Fingerprint Identification System (AFIS)
- Testifies in a court of law in certain cases
- Trained and participated in monitoring the work of other latent print technicians.
- Analyzed information gathered from investigations and reported findings.
- Collected evidence to support claims in court.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
Branch Office Administrator
Edward Jones Financial Services
Georgetown , TX
01.2011 - 03.2012
- To assist clients with all account related transactions
- Assist Financial Advisor with all account and stock purchases through the day along with documentation of all SEC regulation documentation and requirements
- Responsible for office administration processes and procedures.
- Maintained office supplies and equipment to support team productivity.
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
Education
Foundations of Fingerprinting Comparisons -
Texas A&M University
02.2015 - 05.2015
No Degree - Evidence And Storage Regulations
T.A.P.E.I.T.
03.2014 - 04.2015
Associate of Applied Science - Criminal Justice
Austin Community College
Round Rock, Tx 01.2012 - 05.2015
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Carlson-Wagonlit Travel Academy
01.1998 - 01.1998
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American Institute of Banking
01.1992 - 01.1993
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San Antonio Court Reporting Institute
01.1991 - 01.1992
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James Madison High School
01.1987 - 01.1991
Skills
Payment collection
Consumer Loan Expert
Credit unions
Proficient in 10-key
Financial transactions expertise
Practiced at FHA loan process
Interpersonal Communication
Computer Skills
Multitasking Abilities
Customer Service
Financial analysis aptitude
Active Listening
Relationship building and retention
Consumer banking
Self-motivated nature
Meeting sales goals
Refinancing options
Loans
Relationship building and management
Banking
Cash Handling
Sales expertise
Client Relationships
Written and verbal communication
Additional Information
- CPR Certification 2021
-Mental Health Certificate 2020
Timeline
Veteran Employment Transition Coordinator
Stability Staffing And Consulting
10.2021 - Current
Mortgage – Mortgage Consultant
Extraco Banks
11.2019 - 12.2020
Personal Banker/ Marketing Specialist
SouthStar Bank
08.2018 - 11.2020
Consumer Lending Officer
Randolph Brooks Federal
05.2016 - 07.2018
Contractor / Business Owner
Austin Bail Bonds
03.2015 - 05.2016
Foundations of Fingerprinting Comparisons -
Texas A&M University
02.2015 - 05.2015
No Degree - Evidence And Storage Regulations
T.A.P.E.I.T.
03.2014 - 04.2015
Evidence Technician
City of Round Rock
01.2014 - 02.2015
Fingerprint Examiner
Texas
02.2012 - 02.2014
Associate of Applied Science - Criminal Justice
Austin Community College
01.2012 - 05.2015
Branch Office Administrator
Edward Jones Financial Services
01.2011 - 03.2012
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Carlson-Wagonlit Travel Academy
01.1998 - 01.1998
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American Institute of Banking
01.1992 - 01.1993
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San Antonio Court Reporting Institute
01.1991 - 01.1992
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James Madison High School
01.1987 - 01.1991