Rosanne Ortiz
Loveland,CO
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Dispatcher
McDonald's Farms Inc
Frederick, CO
08.2025 - Current
- Delivered prompt service to prioritize customer needs.
- Coordinated communication between drivers and clients to optimize route efficiency.
- Oversaw scheduling logistics, balancing workload among team members effectively.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Data Entry
Robert Half
Longmont, CO
06.2024 - 03.2025
- Maintained an organized filing system for physical documents related to the entered data
- Entered and verified data accurately into company database, ensuring data integrity
- Maintained confidentiality and security of sensitive information by following established protocols
- Maintained a high level of attention to detail while entering large volumes of complex data
- Demonstrated excellent organizational skills by efficiently managing files and documents.
Sales Tech/Administrative Assistant
CTAP LLC
Lafayette, CO
09.2023 - 05.2024
- Collaborated with sales team to identify customer needs, tailoring solutions to meet specific requirements.
- Maintained accurate records of service calls and repairs, ensuring compliance with company standards and client expectations.
- Coordinated closely with internal teams such as finance and logistics departments to ensure smooth order processing for all clients'' transactions.
Fulfillment Associate
Target
Longmont, CO
05.2022 - 09.2023
- Managed inventory levels to ensure accurate stock availability and timely order fulfillment.
- Coordinated product sorting and organization, optimizing workflow efficiency within the fulfillment center.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Shipping Clerk/Account Receivable
Assenmacher Specialty Tools Inc
Boulder, CO
10.2015 - 04.2021
- Processed shipping documentation to ensure accuracy and compliance with company standards.
- Coordinated inventory management, optimizing stock levels for efficient order fulfillment.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Processed customer invoices and payments accurately to maintain up-to-date account records.
- Reconciled accounts receivable ledgers to ensure alignment with financial statements.
- Analyzed aging reports to identify trends and propose strategies for debt recovery.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Assembler/Production
Resource MFG
Longmont, CO
12.2013 - 04.2014
- Collaborated with team members to meet production deadlines and improve workflow efficiency.
- Increased production efficiency by assembling components quickly and accurately.
- Assembled parts correctly according to specifications, reducing quality issues.
Dental Receptionist
Comfort
Louisville, CO
02.2013 - 06.2013
- Managed patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Coordinated insurance verification processes, enhancing accuracy in patient billing.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Customer Service
Breeze Thru
Longmont, CO
10.2012 - 02.2013
- Operated high-pressure washers and detailing equipment to ensure vehicle cleanliness and customer satisfaction.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Cleaned and polished vehicle interiors and exteriors to high standards.
Administrative Tech
Gastroenterology of the Rockies
Louisville, CO
05.2008 - 10.2011
- Made charts, answered phones, prepped patient.
- Collected Co pays, scheduled appointments, data entry
- Process documents, maintain accurate files.
Customer Service Representative
Marshalls
Longmont, CO
08.2006 - 01.2008
- Managed cash register transactions accurately, maintaining financial integrity during shifts.
- Collaborated with team members to organize promotional displays and maintain store presentation standards.
Education
High School Diploma -
Boulder Preparatory High School
01-2004
Skills
- Bi-lingual (English / Spanish)
- Administrative support
- Microsoft Office Suite
- Data collection
- Account updating
- Shipping and logistics
- Record preparation
- Customer service
- Data entry
- Computer proficiency
Certification
Basic Life Support
Languages
Spanish
Professional Working
Timeline
Customer Service Representative/Dispatcher
McDonald's Farms Inc
08.2025 - Current
Data Entry
Robert Half
06.2024 - 03.2025
Sales Tech/Administrative Assistant
CTAP LLC
09.2023 - 05.2024
Fulfillment Associate
Target
05.2022 - 09.2023
Shipping Clerk/Account Receivable
Assenmacher Specialty Tools Inc
10.2015 - 04.2021
Assembler/Production
Resource MFG
12.2013 - 04.2014
Dental Receptionist
Comfort
02.2013 - 06.2013
Customer Service
Breeze Thru
10.2012 - 02.2013
Administrative Tech
Gastroenterology of the Rockies
05.2008 - 10.2011
Customer Service Representative
Marshalls
08.2006 - 01.2008
High School Diploma -
Boulder Preparatory High School