ROSANNE SOTO

Temple,TX

Summary

Detail oriented individual with a proven track record in managing office operations and customer interactions. Known for fostering teamwork and implementing feedback mechanisms, leading to improved service delivery and customer satisfaction.

Overview

years of professional experience

2009

years of post-secondary education

Work History

CLERICAL ADMINISTRATOR

THE NCD

11.2014 - Current

Managed incoming correspondence, ensuring timely responses and prioritization of urgent matters.
Improved resolution time with effective problem-solving for customer complaints.
Facilitated communication between non-English-speaking clients and service teams, enhancing customer satisfaction levels.
Front desk administrative.
Order Processing & Billing.
Multitasking & Time Management.
Greeted customers, answered questions, and provided personalized recommendations.

SALES ASSOCIATE

SEPHORA

11.2011 - 02.2014

Managed inventory levels, ensuring optimal stock availability for customer demands.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained calm demeanor and professionally managed issues in bust, high-stress situations.
Managed return, exchanges and refunds in accordance with the store policy.

Education

High school diploma -

SCI TECH HIGHSCHOOL

Skills

Customer satisfaction
Cash handling
Relationship building
Database entry
Quality control
Administrative support
Telephone etiquette
Teamwork
Customer service

Multitasking
Problem solving
Customer support
Multilingual communication
Time management
Stress management
Mail sorting
Point of sale operation

Languages

Spanish
English

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$0/hr - $1000/hr

Timeline