Rosan Vigil Sicat
Auburn,WA
Overview
20
20
years of professional experience
Work History
Dental Receptionist
Advanced Dentistry
05.2024 - 04.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Business development Center
Walker’s Renton Subaru
08.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Director
Ramada By Wyndham
06.2022 - 04.2023
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Utilized consumer trends to shape sales approaches.
Restaurant Manager
Chowking Restaurant
04.2022 - 06.2022
Front Desk Agent
Sonesta Select Renton
04.2021 - 05.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Crew Team Member
Pizza Hut Renton
09.2020 - 03.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Prepared meals with attention to detail.
Lead Coordinator
RVPS Events
01.2013 - 05.2017
Restaurant Manager
Ecuchillo d’ Almacen Restaurant
11.2008 - 05.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Front Office Supervisor
Golden Bay Hotel
08.2005 - 11.2007
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Education
Bachelor Of Science In Business Administation - Hotel and Restaurant Management
International School for Hotel and Restaurant Management
Bacoor, Cavite03.2006
Highschool/ GED -
Sovereign Christian Grace Academy
Cavite, City01.2003
Elementary -
Sovereign Christian Grace Academy
Philippines01.1999
Skills
- Event Stylist
- Event Planner/Coordinator
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
Training
- Sept. 24, 2005 Primer on SBMA Olongapo City Philippines
- Dec. 17 & 18, 2004 Guest Relation Housekeeping Grand Boulevard Hotel Manila, Philippines
- Aug. 6, 2004 Hotel Orientation Program Century Park Hotel, Manila, Philippines
Timeline
Dental Receptionist
Advanced Dentistry
05.2024 - 04.2025
Business development Center
Walker’s Renton Subaru
08.2023 - 01.2024
Sales Director
Ramada By Wyndham
06.2022 - 04.2023
Restaurant Manager
Chowking Restaurant
04.2022 - 06.2022
Front Desk Agent
Sonesta Select Renton
04.2021 - 05.2022
Crew Team Member
Pizza Hut Renton
09.2020 - 03.2021
Lead Coordinator
RVPS Events
01.2013 - 05.2017
Restaurant Manager
Ecuchillo d’ Almacen Restaurant
11.2008 - 05.2009
Front Office Supervisor
Golden Bay Hotel
08.2005 - 11.2007
Bachelor Of Science In Business Administation - Hotel and Restaurant Management
International School for Hotel and Restaurant Management
Highschool/ GED -
Sovereign Christian Grace Academy
Elementary -
Sovereign Christian Grace Academy
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