ROSARIO AGUILAR
Miami,FL
Summary
Compassionate Social Services Coordinator with background in managing casework, developing community outreach programs, and providing client support. Strengths include effective communication, problem-solving skills, and ability to work well under pressure. Significant impact made in previous roles through improved program effectiveness and enhanced client satisfaction.
Outstanding in communication, empathy and problem solving to successfully navigate complex social situations and improve customer support.
Overview
9
9
years of professional experience
Work History
Social Service Coordinator
St Vincent De Paul Garden's
Miami, USA
02.2023 - Current
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Scheduled staff and monitored resource allocation to provide optimal coverage and service
- Provided secretarial and office management support while building cooperative working relationships
- Provided case management services including crisis intervention, advocacy, referrals, and follow-up.
- Assessed and identified service delivery challenges and opportunities within local area.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Monitored client progress and outcomes, providing guidance and support as needed.
- Developed outreach initiatives aimed at connecting underserved populations with available resources.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Maintained accurate records of all client interactions and services provided.
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
Inspector
El Salvador
, El Salvador
03.2018 - 12.2019
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge
- Trained employees in proper equipment use and product testing procedures
- Trained newly hired employees by explaining company procedures, job duties and performance expectations
- Performed quality control inspections at customer sites to determine alignment with safety regulations
- Project Adaptation and expansion of highway CA02E, SECTION Deviation Comalapa (PAZ31N) - deviation El Salvador Airport (RN055) - deviation La Herradura (Km 47 + 025) - Zacatecoluca, Department of La Paz
Social Worker
CODESA SA de CV
, El Salvador
11.2016 - 07.2017
- Provided mental health support to homeless clients and connected each with community resources
- Developed workable solutions for recurring problems for individuals and families
- Administered conflict resolution strategies to help families resolve disputes
- PROVIDENCIA SOLAR PROJECT 1 Solar Plant 101 MWdc Photovoltaic Substation and Evacuation Line Antares / Spica San Salvador - El Salvador
Social Services Assistant
Fusate
, El Salvador
02.2016 - 11.2016
- Collaborated with social workers to support patients
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients
- PROVIDENCIA SOLAR PROJECT 1 Solar Plant 101 MWdc Photovoltaic Substation and Evacuation Line Antares / Spica San Salvador
Administrative Assistant
Jacob Fleishman Cold Storage
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items
- Prepared work orders, bills of lading or shipping orders to route materials
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records
- Checked customer orders, labeling and documentation prior to shipment to avoid delays
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements
- Compared and verified identifying information of outgoing shipments
Education
Bachelor of Science - Social Work
Salvadoran Lutheran University
El Salvador12.2016
Some College (No Degree) - Planning With A Focus On The Monitoring of Impact, Quality of Citizen Service, Planning with a Gender and Impact Monitoring Approach
National University of El Salvador
El SalvadorSome College (No Degree) - Design And Management of Social Strategies, Design and Management of Social Strategies for Territorial Development
Salvadoran Lutheran University
El SalvadorSkills
- Teamwork and collaboration
- Task prioritization
- Data Entry Documentation
- Sensitive Material Handling
- PC Proficient
- Strategic planning
- Inventory Systems
- Multitasking capacity
- Interpersonal skills
- Excellent communication
- Event planning
- Organizational skills
- Public speaking
Languages
- Spanish, Native/Bilingual
- English, Professional
Timeline
Social Service Coordinator
St Vincent De Paul Garden's
02.2023 - Current
Inspector
El Salvador
03.2018 - 12.2019
Social Worker
CODESA SA de CV
11.2016 - 07.2017
Social Services Assistant
Fusate
02.2016 - 11.2016
Administrative Assistant
Jacob Fleishman Cold Storage
Bachelor of Science - Social Work
Salvadoran Lutheran University
Some College (No Degree) - Planning With A Focus On The Monitoring of Impact, Quality of Citizen Service, Planning with a Gender and Impact Monitoring Approach
National University of El Salvador
Some College (No Degree) - Design And Management of Social Strategies, Design and Management of Social Strategies for Territorial Development
Salvadoran Lutheran University
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