Getrude Bright
Burlington,NJ
Summary
Experienced coordinator skilled in supervising teams, coordinating training, and managing banking operations with strong attention to detail. Demonstrated effectiveness in implementing policies and procedures, improving documentation accuracy, and supporting high-quality customer service.
Overview
17
17
years of professional experience
Work History
Social Service Coordinator
RY Management
Blackwood, NJ
05.2017 - Current
- Coordinated comprehensive care delivery by collaborating with service providers across settings.
- Enhanced care plan outcomes by monitoring progress, tracking interventions, and recommending timely adjustments.
- Maintained continuity of care through precise documentation of client contacts and services delivered.
- Managed individualized service plans and followed required procedures and compliance standards.
- Facilitated family adjustment during home visits through supportive counseling addressing special concerns and transition needs.
- Addressed questions, concerns, and changing situations professionally while supporting issue resolution.
Teacher's Assistant (PCA)
Simmons Elementary School
Montgomery county, Pennsylvania
01.2015 - 05.2017
- Coordinated student support in structured settings, enhancing safety and security of the learning environment.
- Provided individualized assistance and monitored student needs throughout the school day, ensuring better academic engagement.
- Implemented teacher guidance in classroom settings, school procedures, and student care protocols with consistency.
- Communicated student needs and concerns to teachers and staff, fostering collaborative support for student success.
- Delivered personal care support while preserving privacy, dignity, and professional standards.
- Maintained a composed, professional response during challenging situations.
Shift Supervisor
Royer Greaves School for Blind
Philadelphia, Pennsylvania
10.2012 - 12.2014
- Directed staff support and guided care for individuals with intellectual disabilities, ensuring adherence to structured care protocols.
- Implemented individualized plans, safety procedures, and organizational policies with consistency.
- Observed individuals and adjusted care response to changing needs and situations.
- Administered medications according to physician orders and established procedures, while maintaining required records and three-way checks.
- Coordinated safe transportation for individuals to appointments and community housing, enhancing access to necessary services.
- Delivered supervision and assistance, fostering safety, independence, and respectful treatment for individuals in care.
Operation Officer
First International Bank
Monrovia, Liberia
05.2009 - 11.2011
- Managed customer requests for deposits, withdrawals, and account changes, streamlining processes for improved service delivery.
- Directed customer service support, resolving inquiries to enhance customer satisfaction and ensure compliance with banking procedures.
- Completed cash and check deposit processing with strong accuracy and detail focus.
- Audited account transactions for accuracy and policy compliance.
- Tracked and evaluated performance metrics, aligning operations with objectives to drive continuous improvement.
- Trained staff on bank procedures and customer service expectations.
- Applied security controls to protect confidential banking information and cash handling activities.
Education
High School Diploma -
St. Edwards Catholic High School
Monrovia, LiberiaSkills
- Service coordination and care management
- Compliance documentation
- Evaluation techniques and performance assessment
- Training implementation and development
- Resource efficiency
- Effective communication
- Team collaboration and teamwork
- Problem solving and adaptability
- Effective communication
- Team collaboration
- Teamwork
- Problem solving
- Adaptability
Timeline
Social Service Coordinator
RY Management
05.2017 - Current
Teacher's Assistant (PCA)
Simmons Elementary School
01.2015 - 05.2017
Shift Supervisor
Royer Greaves School for Blind
10.2012 - 12.2014
Operation Officer
First International Bank
05.2009 - 11.2011
High School Diploma -
St. Edwards Catholic High School