With over 10 years of stellar customer service and strong interpersonal skills, I am well-prepared to transition into an administrative role with a drive for growth. My experience in onboarding documentation and administrative processes, along with a track record of adeptly handling organizational and clerical challenges, positions me to contribute effectively to your team. My dedication to fostering positive work environments aligns with my vision for driving operational excellence. Eager to excel and grow within your organization
Hi, I’m
Rosario Bermudez
Austin,TX
Summary
Overview
7
years of professional experience
1
Certification
Work History
Austin Trauma Therapy Center, Austin, TX
Social Media Specialist
2021.09 - 2023.10 (2 years & 1 month)
Job overview
- Developed and implemented social media strategies to increase mental health wellness awareness and engagement.
- Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google Business
- Identified opportunities for new partnerships or collaborations with other brands or organizations.
- Receive 1.66K% more views than similar businesses according to Google Business Insights
- Acquire every quarter estimated total views of 35.5K
Contigo Wellness, Austin, TX
Social Media Specialist
2020.09 - 2023.10 (3 years & 1 month)
Job overview
- Maintain a cohesive, engaging, and consistent presence across social media platforms.
- Share exciting announcements for in-person and virtual events
- Create graphic designs, stories, flyers,documents and posters using Canva
- Implement QR codes to facilitate the process of visiting our institution, campaigns, petitions or upcoming events
- Manage social media platforms including Instagram, Facebook, LinkedIn, Twitter
- Translate content for the Spanish-speaking community
- Create toolkits to promote Contigo Wellness Foundation’s mission
Addison Group, Austin, TX
Administrative Assistant
2023.06 - 2023.07 (1 month)
Job overview
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Verify and complete Form I-9s, when applicable
- Manage all aspects of the candidate onboarding process and compliance including background checks, candidate follow-up, and tracking
- Assist with the candidate timecard process including reporting, contacting candidates, and notifying recruiters
- Assist with database clean-up projects to ensure all contact, candidate, and company profiles are current
- Assist with completing unemployment claims
- Cross-train and serve as back-up for other administrative office roles, as needed
- Act as a liaison for the local teams by communicating change of process and policy updates, as well as facilitating new initiatives driven by corporate departments, such as Marketing, Learning & Development, Finance, HR, Executive Assistants, Facilities, etc.
- Coordinate group meetings; provide support for any necessary detail – scheduling, booking conference rooms, food catering, materials
- Coordination of conference room calendars to ensure smooth scheduling between multiple groups
- Provide any requested reporting for managers within the office
- Assist with candidate care initiatives, including birthday & anniversary cards and recognition weeks (Payroll Week, Admin Day, etc.)
- Assist with internal culture projects as instructed by the Office Manager or RAM
Ross Dress for Less, Austin, TX
Retail Sales Coordinator
2017.03 - 2021.09 (4 years & 6 months)
Job overview
- Organized store shelves, displays, and inventory according to planograms.
- Trained and oversaw the daily duties of store’s staff
- Evaluated department conditions and operations to determine strengths and areas of improvements
- Kept inventory optimized and reduced damaged goods percentage by maintaining an organized sales floor and back room
- Active team player in helping receiving and processing merchandise truck
Education
University of Houston - Downtown Houston, TX
Bachelor of Science from Psychology
12.2020
University Overview
- Capstone Project: Attention: A Limited Mental Health Resource, An Approach to a Better Studying Environment
- Capstone Project: Alzheimer's Disease, A Non-Pharmacological Treatment Approach
Skills
- Content Development
- Organizational Development
- Data Analysis
- Policies Implementation
- Proficient in Microsoft Office
- Employment Recordkeeping
- Scheduling
- Office Administration
- Spreadsheet Management
- Data Entry
Accomplishments
Accomplishments
- Developed over 3 social marketing mental health awareness outreach campaigns, including the most recent, "Mental Health Outreach Campaign," in collaboration with CAN (Community Advancement Network)
Certification
- COVID-19 Contact Tracer Certification 2020
- Humans Subjects Training Certification 2020
Timeline
Administrative Assistant
Addison Group
2023.06 - 2023.07 (1 month)
Social Media Specialist
Austin Trauma Therapy Center
2021.09 - 2023.10 (2 years & 1 month)
Social Media Specialist
Contigo Wellness
2020.09 - 2023.10 (3 years & 1 month)
Retail Sales Coordinator
Ross Dress for Less
2017.03 - 2021.09 (4 years & 6 months)
University of Houston - Downtown
Bachelor of Science from Psychology
- COVID-19 Contact Tracer Certification 2020
- Humans Subjects Training Certification 2020
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