Rosario Blanco
Alexandria,VA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
ProSource Wholesale Flooring
Alexandria, VA
05.2025 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Established customer service standards and monitored staff compliance.
Pro Experience Manager/Assistant Store Manager
Home Surplus
Brentwood, MD
04.2024 - 05.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Pro Premier Manager
Floor & Decor
Woodbridge, VA
11.2021 - 03.2024
- Supervised dynamic external partner project collaborations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Pro Specialist/Pro Premier Assistant Manager
Floor & Decor
Woodbridge, VA
03.2019 - 10.2021
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Associate/Cashier/Customer Service Representative
Floor and Decor
Alexandria, VA
04.2018 - 03.2019
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Customer Service Associate
Home Depot
Alexandria, VA
01.2016 - 03.2018
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
West Potomac High School
Alexandria, VASkills
- Lead Generation
- Staff Development
Certification
- Forklift Certified
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager
ProSource Wholesale Flooring
05.2025 - Current
Pro Experience Manager/Assistant Store Manager
Home Surplus
04.2024 - 05.2025
Pro Premier Manager
Floor & Decor
11.2021 - 03.2024
Pro Specialist/Pro Premier Assistant Manager
Floor & Decor
03.2019 - 10.2021
Sales Associate/Cashier/Customer Service Representative
Floor and Decor
04.2018 - 03.2019
Customer Service Associate
Home Depot
01.2016 - 03.2018
West Potomac High School