Marcy Alcaraz
Bakersfield,CA
Summary
Sales manager with extensive experience in team leadership and retail operations. Expertise in customer service, office management, and workflow optimization. Proven track record of exceeding sales targets through strategic planning and effective inventory management. Committed to fostering teamwork and delivering exceptional customer experiences.
Overview
26
26
years of professional experience
Work History
Store Manager
Signet Zales The Diamond Store
Bakersfield, CA
10.2022 - Current
- Trained and supervised staff to enhance customer service skills.
- Managed daily store operations and ensured optimal workflow efficiency.
- Implemented inventory control measures to maintain product availability.
- Conducted regular staff meetings to align team goals and expectations.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Developed strategies to maximize sales and profitability.
Sales Associate/FT
Signet Kay Jewelers
Bakersfield, CA
07.2022 - 09.2022
- Greets and meets customers on arrival.
- Explains warrantees and guarantees on each piece purchased by a customer.
- Presents the customer with the needs and gives explicit explanation such as pricing.
- Listens attentively to a customer's needs and gives explicit explanation to satisfy such a customer.
- Ensures that all pieces of jewelry are returned to their secured places after the day's business.
- Strictly adheres to company policies.
- Helps with the daily display of all items that are available for sale in the store.
Assistant Manager
Signet Kay Jewelers
Bakersfield, CA
02.2019 - 08.2022
- Created and monitored inventory procedures to maintain accurate inventory levels.
- Received and processed stock into inventory management system.
- Placed orders for merchandise consistent with quality, quantity and other specific requirements.
- Worked to identify trends and prioritize solving root cause of issues.
- Maintained disciplines for visual standards and created visual displays based on given directive with inventory available.
- Promoted business development by building and maintaining relationships with new clients.
- Trained new employees on proper company procedures.
Assistant Manager
Del Pueblo Jeweler's
Bakersfield, CA
02.2000 - 09.2014
- Worked to establish and implement strategic marketing plans designed to capitalize on market opportunities and achieve growth.
- Assessed competition and determined business and marketing plans to be implemented.
- Successfully managed company social media accounts.
- Plan and develop merchandising strategies that balance customers expectations and companies objectives.
Education
Graduate -
Bakersfield, CA06.1994
Skills
- Administrative management
- Inventory management
- Operations oversight
- Schedule coordination
- Microsoft Office proficiency
- Customer service and communication
- Public relations strategies
- Workflow optimization
- Employee training
- Operations management
- Lead generation
- Product presentation skills
- Telephone etiquette
- Upselling techniques
- Content marketing strategies
- digital marketing expertise
- Collaborative skills
Timeline
Store Manager
Signet Zales The Diamond Store
10.2022 - Current
Sales Associate/FT
Signet Kay Jewelers
07.2022 - 09.2022
Assistant Manager
Signet Kay Jewelers
02.2019 - 08.2022
Assistant Manager
Del Pueblo Jeweler's
02.2000 - 09.2014