Rosario Lugo
Tucson,Arizona
Summary
Experienced Furniture Sales Manager with strong background in sales strategy development and customer relationship management. Possess effective communication skills, strong negotiation abilities, and strategic planning expertise. Demonstrated ability to improve store performance and increase sales through innovative marketing strategies. Proven success in fostering team collaboration and driving revenue growth.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Correctional Officer
Arizona Department of Corrections
Tucson , AZ
05.2004 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Furniture Sales Manager
LA Furniture
Tucson , AZ
03.1989 - 03.2004
- Monitored customer service standards and provided feedback to staff accordingly.
- Conducted regular sales meetings with team members to review performance and set targets.
- Developed strategies to maximize store profits and increase market share.
- Analyzed sales data to identify trends, areas of improvement, and opportunities for growth.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Coordinated delivery schedules with warehouse personnel to ensure timely arrival of merchandise.
- Negotiated contracts with suppliers while ensuring optimal terms are met.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
Education
GED -
El Rio Adult Learning Center
Tucson, AZ07-2003
Skills
- Sales strategy development
- Brand Awareness
- Promotional planning
- Sales Reporting
- Material Selection
- Product Demonstration
- Inventory Monitoring
- Delivery Coordination
- Interior design
Accomplishments
- Top Salesman
- Officer of the quarter
- Officer of the year
- Officer of the month
Languages
Spanish
Professional
English
Professional
Certification
- Firearm qualification card
- Taser certification
Timeline
Correctional Officer
Arizona Department of Corrections
05.2004 - Current
Furniture Sales Manager
LA Furniture
03.1989 - 03.2004
- Firearm qualification card
- Taser certification
GED -
El Rio Adult Learning Center
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