Rosario Moreno
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at BJ's Wholesale Club. Expert in food preparation and bakery equipment, coupled with exceptional customer service skills, led to significant business growth. Skilled in maintaining high standards of cleanliness and food safety, ensuring top-quality service and products.
Overview
9
9
years of professional experience
Work History
Bakery Clerk
BJ's Wholesale Club
01.2022 - 09.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Owner
You've Got It Maid Cleaning Services
02.2014 - 03.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Food Preparation Worker
A Joy Wallace Catering, Design & Special Events
08.2017 - 02.2018
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
No Degree - Teacher
Miami Dade College
Miami, FLHigh School Diploma -
Miami High School
Miami, FL06.1973
Skills
- Customer Service
- Food Preparation
- Bakery equipment knowledge
- Food handling safety
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bakery Clerk
BJ's Wholesale Club
01.2022 - 09.2022
Food Preparation Worker
A Joy Wallace Catering, Design & Special Events
08.2017 - 02.2018
Owner
You've Got It Maid Cleaning Services
02.2014 - 03.2022
No Degree - Teacher
Miami Dade College
High School Diploma -
Miami High School
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