Rosario Ornelas
Los Angeles,CA
Summary
To secure a position that will provide an opportunity to utilize my current skills and offer personal growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Membership & Parent Services Manager
A Place Called Home Non-Profit Organization
08.2018 - Current
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Managed team of service technicians for optimal performance, resulting in increased productivity and reduced response times.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Collaborated with sales and marketing teams to develop new services offerings, driving business growth and diversification.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
Site Coordinator, Youth Development Program
Loma Vista Elementary, LAUSD
09.2009 - 05.2018
- Supervised children, established relationships with parents, planned outings and activities, maintained meals and snacks budget, completed necessary paperwork/program rosters, and performed training coordinator duties and outreach.
Assistant Preschool Teacher
Children's Academy of Success
01.2011 - 01.2012
- Engaged young children in age-appropriate activities to improve social interaction and cognitive learning, supervised children, assisted with meal planning, and interacted with special needs children.
Teacher's Assistant (various grades)
Nevin Avenue Elementary
01.2000 - 01.2010
- Assisted teachers in various grades, provided support to students, and performed administrative tasks.
Program Supervisor, Youth Development Program
Nevin Avenue Elementary
01.2001 - 01.2009
- Supervised the youth development program, managed program activities, and coordinated outreach efforts.
Playground Coordinator, Youth Development Program
20th Street Elementary School, LAUSD
01.1999 - 01.2001
- Coordinated activities and supervised children in the youth development program.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA06.1997
Child Development -
East Los Angeles College
Los Angeles, CA05.2010
Skills
- Bilingual: English, Spanish
- Extensive Administrative Experience
- Great Interpersonal Skills
- Customer Service Skills
- Organized and Professional
- Self-motivated
- Problem-Solving
- Community Interaction and Outreach
- Over 15 years of administrative experience: answering phones, data entry/reconciling financial records/expense reports, complete after school, process personnel time sheets
- After-sales support
- Relationship Building
- Culture development
- Proficient in Microsoft Office, Word, and Excel
Languages
Spanish
Native or Bilingual
Timeline
Membership & Parent Services Manager
A Place Called Home Non-Profit Organization
08.2018 - Current
Assistant Preschool Teacher
Children's Academy of Success
01.2011 - 01.2012
Site Coordinator, Youth Development Program
Loma Vista Elementary, LAUSD
09.2009 - 05.2018
Program Supervisor, Youth Development Program
Nevin Avenue Elementary
01.2001 - 01.2009
Teacher's Assistant (various grades)
Nevin Avenue Elementary
01.2000 - 01.2010
Playground Coordinator, Youth Development Program
20th Street Elementary School, LAUSD
01.1999 - 01.2001
High School Diploma -
Thomas Jefferson High School
Child Development -
East Los Angeles College
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