Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosario Padilla

South Sioux City ,NE

Summary

Analytical and strategic with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations.

Overview

7
7
years of professional experience

Work History

Office Clerk

Heartland Counseling
07.2024 - Current
  • Greeted clients and maintained a calm, welcoming front desk environment in a mental health setting
  • Scheduled appointments for multiple therapists
  • Managed client files, ensuring confidentiality and compliance with HIPAA regulations
  • Answered multi-line phone system and handled intake inquiries with professionalism
  • Processed insurance verifications and co-pays; assisted with billing tasks as needed
  • Supported therapists with administrative tasks, including preparing documents, managing calendars, and client communications
  • Helped maintain office organization, supplies, and cleanliness to support a therapeutic atmosphere

Receptionist

State Farm
03.2022 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered phone promptly and directed incoming calls to correct offices.

Barista Shift Supervisor

Scooters Coffee Shop
09.2020 - 02.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Activities Assistant

Regency Square Nursing Home
12.2018 - 08.2020
  • Engaged residents through events, small groups and personal attention.
  • Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Planned, coordinated and implemented activities to address needs of participants with varying abilities.
  • Documented preferences and helped develop relevant activities.
  • Evaluated supplies and requested purchases to meet activity plans.

Crew Member

Burger King
02.2018 - 12.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.

Education

High School Diploma -

South Sioux High School
South Sioux City, NE
05.2018

Skills

  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Legal Document Preparation
  • Appointment Confirmation
  • Billing and Payment Processing
  • Making Appointments
  • Office Supplies and Inventory
  • Engagement Activities
  • Composure and Emotional Control
  • Resident Support
  • Clerical Support
  • Teamwork and Collaboration
  • Critical Thinking
  • Emotional and Social Support
  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Clerk

Heartland Counseling
07.2024 - Current

Receptionist

State Farm
03.2022 - 07.2024

Barista Shift Supervisor

Scooters Coffee Shop
09.2020 - 02.2022

Activities Assistant

Regency Square Nursing Home
12.2018 - 08.2020

Crew Member

Burger King
02.2018 - 12.2018

High School Diploma -

South Sioux High School

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