Rosario Polanek
Lake In The Hills,IL
Summary
Proven business owner with expertise in client relationship management, project coordination, and strategic marketing. Successfully streamlined operations to enhance customer satisfaction and drive financial growth.
Overview
9
9
years of professional experience
Work History
Business Owner
Alpaca Land Services
Crystal Lake, IL
01.2021 - Current
- Managed daily operations for land service projects, enhancing client interactions and service delivery.
- Developed and implemented targeted marketing strategies, resulting in increased client acquisition.
- Oversaw financial planning, budgeting, and expense management for the business.
- Coordinated project timelines and resource allocation for efficient execution.
- Built strong relationships with clients, ensuring high customer satisfaction levels.
- Trained and mentored staff in operational procedures and customer service skills.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Improved company's quality and productivity by streamlining systems and processes.
Business Owner
River North Industries Inc
Spring Grove, Illinois
02.2017 - 12.2019
- Oversaw daily operations for land service projects, enhancing client interactions.
- Coordinated project timelines and resource allocation for efficient execution.
- Built strong relationships with clients, ensuring high customer satisfaction levels.
- Trained and mentored staff in operational procedures and customer service, improving team capability.
- Negotiated contracts with vendors for supplies and services.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Resolved issues through thorough research and prompt decision-making, minimizing service disruptions.
Education
Associate of Science -
University of Lima
Peru12-1994
Some College (No Degree) - Business
McHenry County College
Crystal Lake, IL04-2026
Skills
- Project management
- Customer service
- Financial planning
- Marketing strategies
- Team building
- Inventory management
Languages
Spanish
Full Professional
Timeline
Business Owner
Alpaca Land Services
01.2021 - Current
Business Owner
River North Industries Inc
02.2017 - 12.2019
Associate of Science -
University of Lima
Some College (No Degree) - Business
McHenry County College