Rosario Rubio
Phoenix,AZ
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
18
18
years of professional experience
Work History
Bilingual Customer Service Representative
Signature Consultants
08.2021 - 10.2022
- Provided general information to callers who are looking into applying for a United States passport.
Bilingual Customer Service Representative
American Home Shield
03.2020 - 12.2020
- Assist homeowners on making appliance claims
- Advise homeowners of the benefits to our service to persuade cancelling customers to stay withcompany
First Notice of Loss Representative
Kemper
Phoenix, AZ
04.2018 - 01.2020
- I am the first contact when a customer calls in to start a claim for an incident on their policy
- Initiated the claim for caller
Customer Service Representative
Aerotek, Chase
08.2016 - 03.2019
- Preparing mortgage documents for closing disclosure
- Refer or transfers to other departments as needed
Data Entry Representative
Randstad
02.2016 - 07.2016
- Update business license with renewal information
- Contact merchants to verify updates
Customer Service
Waste Management
02.2014 - 09.2015
- Confer with customers to provide information about products or services
- Open/Close accounts
- Provide price quotes
Customer Service
PSCU
11.2004 - 12.2013
- Recording details of inquiries, complaints or comments
- Review accounts to ensure appropriate changes were made
- Bill Pay Products-Checkfree/Metavante
- Electronic Banking
Education
High School Diploma -
Greenway High School
Phoenix, AZ06.1988
Skills
- Typing
- Microsoft Office
- Financial services
- Translation
- Microsoft Excel
- English
- ACH
- Windows
- Microsoft Word
- Microsoft Outlook
- Bilingual in Spanish
- Debits & credits
- Data Entry
- Cash handling
- Banking
- Communication skills
- Technical support
- Phone etiquette
- Call center customer
- Customer focus & orientation — Familiar
- Responding to customer situations with sensitivity
- Management & leadership skills: Impact & influence — Completed
Timeline
Bilingual Customer Service Representative
Signature Consultants
08.2021 - 10.2022
Bilingual Customer Service Representative
American Home Shield
03.2020 - 12.2020
First Notice of Loss Representative
Kemper
04.2018 - 01.2020
Customer Service Representative
Aerotek, Chase
08.2016 - 03.2019
Data Entry Representative
Randstad
02.2016 - 07.2016
Customer Service
Waste Management
02.2014 - 09.2015
Customer Service
PSCU
11.2004 - 12.2013
High School Diploma -
Greenway High School