Yoana Bravo
Miami,FL
Summary
Highly motivated customer service representative dedicated to personal and professional growth, constantly seeking opportunities to acquire new skills. Committed to delivering exceptional service and building strong relationships with customers. Passionate about providing outstanding support and exceeding expectations to contribute to the organization's success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Massachusetts Health Connector
Remote
05.2024 - 01.2025
- contract position where i took inbound calls from members seeking health insurance and assistance with application process to determine eligibility, data entry, complex research to determine reasons for non eligible members, payment research, technical support, note taking
Customer Service Representative
CenterWell pharmacy
Remote
05.2023 - 05.2024
- Taking calls from humana insurance members to place refill orders for medications, provide plan benefit information, research claims, enter data, outbound calls to doctors offices for status of medications, follow ups with members regarding issues
- Remote
Call Center Representative
OneSupport
Remote
06.2022 - 05.2023
- Took calls for different contracts, assisted callers with their concerns depending on the contract
- Contracts vary from taking payments, resetting passwords, walking clients through applications, technical support for several websites
- Remote
Call Center Representative
Continuum Global Solutions
Remote
10.2021 - 06.2022
- Worked for cvs specialty pharmacy as a billing representative, taking inbound calls from patients with billing questions or concerns, dealing with medical insurances, take payments over the phone
- Remote
Server
North Italia
Miami, FL, USA
02.2021 - 10.2021
- Company Overview: Miami, FL
- Took orders
- Set up payments by POS
- Checked on guests frequently
- Handled a high volume of customers regularly
- Miami, FL
Customer Service Associate
Winn Dixie
Miami, FL, USA
12.2018 - 06.2020
- Company Overview: Miami, FL
- Scan groceries, assist customers, clear any concerns a customer had, Florida lotto, money orders, western union
- Miami, FL
Education
High school diploma - high school
Miami Killian Senior High School
Miami, FL06.2020
Skills
- Customer service
- Medical billing
- Data collection
- Cash Handling
- Restaurant experience
- Customer support
- Telemarketing
- Claim research
- ICD-10
- Bilingual
- Typing speed
- Search engines
- Typing
- Data entry
- Communication skills
- Call center
- Cashiering
- Technical support
- Serving
- Windows
- Spanish
- Hospitality
- Mac OS
- Host/hostess experience
- Care plans
- CPT coding
- Retail Sales
- HIPAA
- Help desk
- Food Service
- POS
- Microsoft Office
Certification
- Associate Safety Professional
- Certified Safety Professional
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Massachusetts Health Connector
05.2024 - 01.2025
Customer Service Representative
CenterWell pharmacy
05.2023 - 05.2024
Call Center Representative
OneSupport
06.2022 - 05.2023
Call Center Representative
Continuum Global Solutions
10.2021 - 06.2022
Server
North Italia
02.2021 - 10.2021
Customer Service Associate
Winn Dixie
12.2018 - 06.2020
High school diploma - high school
Miami Killian Senior High School