ROSARY (Roy) PEREZ
Post,TX
Summary
Dynamic Account Manager with a proven track record at Creedence Energy Services, excelling in client relations and strategic planning. Expert in enhancing customer satisfaction and retention through exceptional service and timely problem resolution. Collaborates effectively with teams to drive growth, demonstrating a unique blend of relationship building and analytical skills.
Overview
24
24
years of professional experience
Work History
Account Manager
Creedence Energy Services
04.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Accounting Manager
WadeCo Specialties
02.2001 - 03.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Post High School
Post, TX05-1997
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
Timeline
Account Manager
Creedence Energy Services
04.2017 - Current
Accounting Manager
WadeCo Specialties
02.2001 - 03.2017
High School Diploma -
Post High School
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