Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Rosaura Feliz

New York,NY

Summary

Dynamic and detail-oriented professional with extensive experience at EXUS Driving School, excelling in office administration and customer service. Proven ability to enhance operational efficiency through effective scheduling and document management. Skilled in verbal and written communication, ensuring accurate correspondence and fostering positive relationships with students and staff.

Overview

7
7
years of professional experience

Work History

SECRETARY

EXUS DRIVING SCHOOL
11.2023 - 05.2025
  • Managed scheduling and communication between instructors and students to ensure smooth operations.
  • Coordinated enrollment processes, including registration and documentation management for new students.
  • Assisted in maintaining accurate student records and files, ensuring compliance with school policies.
  • Developed efficient filing systems to enhance document retrieval and reduce administrative delays.
  • Responded to inquiries from prospective students, providing information about courses and services offered.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.

SECRETARY

CROSSWAY DRIVING SCHOOL
09.2021 - 11.2023
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Housekeeping Room Attendant

SUPERIOR CLEANING SERVICES
03.2018 - 09.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Changed bed linens and collected soiled linens for cleaning.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

CASHIER

Burger King
03.2019 - 03.2020
  • Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted customers with product inquiries, providing knowledgeable recommendations to increase satisfaction.
  • Collaborated with team members to streamline checkout procedures, reducing wait times for customers.

Education

ASA College
Brooklyn, NY
09-2019

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Sales support
  • Schedule management
  • Complex Problem-solving
  • Multi-line phone systems
  • Payroll processing
  • Report writing
  • Supply ordering
  • Accounts receivable and payable
  • Letter writing

Accomplishments

  • Achieved through effectively helping with .
  • Documented and resolved which led to .
  • Resolved product issue through consumer testing.

Languages

Spanish
Full Professional
English
Limited Working

Timeline

SECRETARY

EXUS DRIVING SCHOOL
11.2023 - 05.2025

SECRETARY

CROSSWAY DRIVING SCHOOL
09.2021 - 11.2023

CASHIER

Burger King
03.2019 - 03.2020

Housekeeping Room Attendant

SUPERIOR CLEANING SERVICES
03.2018 - 09.2021

ASA College

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Rosaura Feliz