Rosaura Quintana
Kyle,TX
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments. Positive, driven and well-trained professional with interests in visual merchandising and grocery store activity coordination.
Overview
14
14
years of professional experience
Work History
Grocery Manager
Safeway
08.2017 - 06.2023
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Childcare Provider
Self Employed
07.2011 - 06.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Utilized positive reinforcement techniques to encourage good behavior.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Responded to inquiries from parents and guardians.
Production Supervisor
Quik Trip Kitchens
09.2009 - 06.2011
- Managed team of 24-35 production associates, overseeing productive production processes and meeting all deadlines.
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Achieved on-time shipments goal by empowering employees to continued success.
Education
Associate of Science - Dental Hygiene
El Paso Community College
El Paso, TXHigh School Diploma -
Austin High School
El Paso, TXSkills
Leadership
Decision-Making
Multi-Tasking
Attention to Detail
Organizational Skills
Good Communication
Excellent Customer Service
Motivation
Mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Grocery Manager
Safeway
08.2017 - 06.2023
Childcare Provider
Self Employed
07.2011 - 06.2017
Production Supervisor
Quik Trip Kitchens
09.2009 - 06.2011
Associate of Science - Dental Hygiene
El Paso Community College
High School Diploma -
Austin High School
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