Summary
Overview
Work History
Skills
Timeline
Generic

Rosaura Romano Flores

San Francisco,CA

Summary

Dedicated housekeeping professional with extensive experience at LUMA HOTEL, excelling in guest relations and meticulous cleaning practices. Proven ability to enhance guest satisfaction through efficient room inspections and environmentally friendly cleaning methods. Skilled in managing inventory and training staff, ensuring high standards of cleanliness and exceptional customer service.

Overview

11
11
years of professional experience

Work History

Housekeeping Room Attendant

LUMA HOTEL
05.2022 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.

Housekeeping Inspector

LUMA HOTEL
05.2022 - Current
  • Reduced waste by implementing environmentally friendly cleaning practices throughout the property's operations.
  • Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.
  • Ensured a safe and healthy environment for guests and staff through proper use of cleaning chemicals and equipment.
  • Assisted maintenance teams with minor repairs or replacements when necessary to ensure guest satisfaction.
  • Successfully completed time-sensitive projects such as deep-cleaning assignments or special event preparations.
  • Assisted in developing training materials for new hires, ensuring all team members were knowledgeable about company policies and procedures.
  • Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
  • Managed inventory levels effectively, ordering supplies as needed while adhering to budget constraints.
  • Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
  • Trained and mentored new staff on cleaning and safety protocols.

Housekeeping Room Attendant

YOTEL HOTEL
06.2019 - 05.2022

Housekeeping

ARGONAUT HOTEL
06.2014 - 05.2019
  • Coordinated with housekeeping staff, ensuring proper room preparation and timely turnover.
  • Improved housekeeping inspection quality by implementing efficient management protocols and checklists.
  • Collaborated with housekeeping and maintenance departments to promptly address guest concerns and maintain room quality.
  • Provided housekeeping and laundry services, shopped for food and served meals and snacks.

Skills

  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Customer service
  • Dusting furniture
  • Mopping floors
  • Waste disposal
  • Vacuuming carpets
  • Window cleaning
  • Ordering cleaning supplies
  • Dusting surfaces
  • Restocking supplies
  • Housekeeping

Timeline

Housekeeping Room Attendant

LUMA HOTEL
05.2022 - Current

Housekeeping Inspector

LUMA HOTEL
05.2022 - Current

Housekeeping Room Attendant

YOTEL HOTEL
06.2019 - 05.2022

Housekeeping

ARGONAUT HOTEL
06.2014 - 05.2019

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Rosaura Romano Flores