Rosa Veronica Talamantes
Denver,CO
Summary
Reliable and flexible professional with extensive experience in member services and care. Known for exceptional customer service and leadership skills, ready to drive impactful solutions and foster strong relationships.
Overview
22
22
years of professional experience
Work History
Senior Member Solutions Guide
Elevations Credit Union
Broomfield, Colorado
02.2022 - 06.2026
- Resolved member concerns by delivering accurate information and timely support.
- Maintained current knowledge of credit union policies and industry regulations.
- Managed member accounts using software systems to streamline processes.
- Assisted members with account inquiries and transactions efficiently.
- Completed FICEP certification to improve expertise in financial services..
- Took part in Designated Trainer course to improve instructional techniques..
- Actively involved in Deposit Champion team to promote deposit services..
Caregiver
Monica Knuesel
Broomfield, Colorado
12.2018 - 01.2022
- Provided daily personal care and assistance to client in home settings.
- Facilitated client mobility and transportation to appointments and activities, enhancing access to essential services.
- Coordinated medication schedules and ensured proper administration, promoting adherence to health plans.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals based on dietary requirements and supported client during feeding, ensuring nutritional needs were met.
- Implemented engaging activities to promote social interaction and mental stimulation.
- Fostered a compassionate environment to enhance emotional well-being of client.
- Improved patient outlook and daily living through compassionate care.
Office Technician
Clinica Family Health
Denver, CO
02.2011 - 12.2018
- Managed patient records and ensured data accuracy for clinic operations.
- Assisted with scheduling appointments and coordinating patient flow efficiently.
- Utilized medical software to maintain up-to-date patient information securely.
- Provided customer service support, addressing patient inquiries and concerns promptly.
- Collaborated with healthcare providers to streamline office processes effectively. Monitoring providers' schedules.
- Assisted with new employee interviews and trained new staff on office procedures and best practices for efficiency.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
- Greeted visitors in person or on the telephone; answered questions related to departmental services.
Personal Banker
US Bank
Denver, Colorado
04.2009 - 12.2010
- Assisted customers with account inquiries and transactions.
- Educated clients on banking products and services.
- Managed customer relationships to enhance satisfaction and loyalty.
- Maintained compliance with banking regulations and policies.
- Provided customer service to clients, including answering questions and resolving issues.
- Responded promptly to customer emails, phone calls and requests for information.
- Used product knowledge and abilities to execute consumer loans and other services.
Financial Support Specialis
Community Choice Credit Union
Commerce City , CO
11.2004 - 10.2008
- Assisted members with account inquiries and transaction issues.
- Resolved member complaints through effective communication and problem-solving.
- Educated members on credit union products and services available.
- Maintained accurate records of member interactions and transactions.
- Processed customer transactions accurately and efficiently.
- Maintained cash drawer and balanced daily transactions.
- Provided exceptional customer service in a fast-paced environment.
- Trained new tellers on procedures and customer interaction techniques.
Education
High School Diploma -
Northglenn High School
Northglenn, CO09-1998
Skills
- Office Experience
- Exceptional organizational skills
- Strong communication skills
- Detail oriented
- Passion to help others
- Financial services knowledge
- Great customer service
- Flexible and reliable
- Teamwork
- Bilingual (English and Spanish-written and spoken)
- Strong leadership
Timeline
Senior Member Solutions Guide
Elevations Credit Union
02.2022 - 06.2026
Caregiver
Monica Knuesel
12.2018 - 01.2022
Office Technician
Clinica Family Health
02.2011 - 12.2018
Personal Banker
US Bank
04.2009 - 12.2010
Financial Support Specialis
Community Choice Credit Union
11.2004 - 10.2008
High School Diploma -
Northglenn High School