Roschelle McVey
Jacksonville,FL
Summary
Airport security professional with a proven track record at Jacksonville Aviation Authority. Recognized for exceptional customer service and effective problem-solving skills, ensuring passenger safety and satisfaction. Adaptable and dependable, I excel in fast-paced environments, leveraging strong communication and teamwork abilities to enhance operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Airport Security Airport
Jacksonville Aviation Authority
Jacksonville, FL
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assist passengers with directions ,terminal navigation and general airport information.
- Provided professional customer service to passengers and airport tenants by offering assistance,resolving concerns,and maintaining a safe,orderly environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Resolved problems, improved operations, and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Custodial Worker
Jacksonville Aviation Authority
Jacksonville
06.2018 - 04.2023
- Maintained cleanliness and sanitation in designated areas using industrial cleaning equipment.
- Operated floor maintenance machines to ensure polished surfaces and effective dirt removal.
- Assisted in training new custodial staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections to identify areas needing attention and initiated corrective actions.
- Developed improved cleaning protocols that enhanced overall facility hygiene standards and guest satisfaction.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment for operational needs.
- Collaborated with team members to complete daily cleaning schedules effectively and efficiently.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attention to detail.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Education
Associate of Arts - Business Management
Florida State College
Jacksonville, Florida, FL05-2027
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Teamwork and collaboration
- Friendly, positive attitude
- Critical thinking
- Organizational skills
- Computer skills
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
Accomplishments
Currently pursuing continuing education in Business Management
Completed Airport Worker Screening training and Ionscan security training
Certified in CPR,First Aid, and IFAK ( Individual First aid kit trained)
Completed JSO traffic Class
Trained in Access Control as a Trusted Agent.
Demonstrated strong communication ,customer service and conflict-resolution skills in a fast paced airport environment.
Certification
FCIC/NCIC Limited Access Certification
Trusted Agent Credentialing Training
Fema National Disaster and Emergency Management University ( IS-100.c; IS-200.c; IS-700.b ; IS-800.d ;IS-907.a ;IS-914 ;IS 1152)
IONSCAN 600 certificate learning training course
JSO Traffic Control Certificate from Northeast Florida Criminal Justice Center
NARCAN training certificate
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Airport Security Airport
Jacksonville Aviation Authority
04.2023 - Current
Custodial Worker
Jacksonville Aviation Authority
06.2018 - 04.2023
Associate of Arts - Business Management
Florida State College