Roschellys Olivo Nunez
New York,NY
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Patience, Front Desk
Covid center
New York, NY
09.2020 - 04.2021
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Analyzed problem accounts and provided recommendations for improvement.
- Resolved patient complaints in a timely manner and communicated resolution with the patient.
- Collaborated with clinical and administrative staff to meet patient needs.
- Coordinated with internal staff members to resolve any outstanding claims issues in a timely manner.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Worked with insurance companies and patients to determine best courses of action.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Reported liabilities and risk management
- Processed credit card payments according to established policies and procedures.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Certification of EKG -
TIA Schools Of Health
New York, NY08-2024
High School Diploma -
Aquinas High School
685 E 182nd St Bronx NY 1045706-2018
Skills
- Initiative-taking
- Basic accounting
- Scheduling appointments
- Document management
- Billing support
- Medical office administration
- Medical records management
- Patient callbacks
- Reminder calls
- Inventory oversight
- Outpatient care
- Appointment setting
- Appointment scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patience, Front Desk
Covid center
09.2020 - 04.2021
Certification of EKG -
TIA Schools Of Health
High School Diploma -
Aquinas High School
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