Summary
Overview
Work History
Education
Skills
Jewelry Making
Languages
Timeline
Generic

Rose Allen

Portland,ME

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Impassioned for travel and Mexican culture, as I spent a year living in Oaxaca. After a semester of college I have spent the past five years working or on long-term trips in various Latin American countries.

Overview

6
6
years of professional experience

Work History

Assistant Manager, Screen Printer

The Drift Collective
12.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Manager

Summer Sessions Surf Shop
06.2017 - 06.2023
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

International Relations

John Cabot University
Rome, Italy

High School Diploma -

Portsmouth High School
Portsmouth, NH
06.2017

Skills

  • Customer Service and Satisfaction
  • Fast-paced Work and Problem Solving
  • Fluent in Spanish
  • Knowledge of Oaxacan Culture
  • Customer Relationship Management
  • Orientating and Training
  • Merchandising

Jewelry Making

I run a small business through my Instagram, creating and selling unique jewelry.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager, Screen Printer

The Drift Collective
12.2021 - Current

Manager

Summer Sessions Surf Shop
06.2017 - 06.2023

International Relations

John Cabot University

High School Diploma -

Portsmouth High School

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Rose Allen