Rose Bresil
Orlando,FL
Overview
12
12
years of professional experience
Work History
Financial Counselor
Orlando Health Hospital
Orlando, FL
05.2024 - Current
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
Customer Service Representative
Signify Health
Orlando, FL
04.2022 - Current
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information.
Customer Service Representative
Concentrix
Orlando, FL
08.2016 - Current
- Interface with customers via inbound calls who have questions or concerns that require additional support
- Achieve specific support and resolution on every call
- Use script and probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations
- Maintain broad knowledge of client products and services.
Front Desk Clerk
West Orlando chiropractic care
Orlando, FL
04.2017 - 01.2019
- Answering multi-line inbound phone calls and Insurance verifications and treatment estimates
- Take tours of the office with patients
- Fulfilling patient requests by Scheduling appointments and Handling & processing payments & refunds
- Manage communication and practice management software
- Maintain cleanliness and organization of the office
- Entering and reporting on office & department statistic.
Customer Service Representative
Inktel Contact Center Solutions
Orlando, FL
10.2015 - 08.2016
- Welcomes customers by greeting them, offering them assistance
- Processes payments by totaling purchase, processing checks, cash, and store or other credit cards
- Directs customers by suggesting items on the menu
- Advises customers by providing information on products
- Helps customer make selections by building customer confidence, offering suggestions and opinions
- Documents sale by creating or updating customer profile records.
Sale Representative
dd's DISCOUNTS
Orlando, FL
06.2013 - 09.2015
- Operate cash register
- Manage inventory, order stock and even stock shelves
- Price products and update shelves when a new product comes in or if the price of any item changes
- Work closely with customers to resolve their complaints in a satisfactory manner
- Provide customers with product knowledge in terms of features and warranty along with any special discount or deal that the product holds
- Maintain the visual appearance of the store by managing store displays and keep abreast of trends and competition.
Disney Cast Member
Disney Parks, Experiences and Products
Orlando, FL
11.2012 - 06.2013
- Monitoring seating chart of the open dining sections of the restaurant
- Estimating wait times for guests
- Monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting
- Responsible for answering the telephone, booking reservations and accommodate large parties.
Education
High school or equivalent -
Prosperitas Leadership Academy
Orlando, FL01.2014
Skills
- Front Desk
- Customer Service
- Guest Service
- Reception
Languages
Haitian Creole
Native or Bilingual
Timeline
Financial Counselor
Orlando Health Hospital
05.2024 - Current
Customer Service Representative
Signify Health
04.2022 - Current
Front Desk Clerk
West Orlando chiropractic care
04.2017 - 01.2019
Customer Service Representative
Concentrix
08.2016 - Current
Customer Service Representative
Inktel Contact Center Solutions
10.2015 - 08.2016
Sale Representative
dd's DISCOUNTS
06.2013 - 09.2015
Disney Cast Member
Disney Parks, Experiences and Products
11.2012 - 06.2013
High school or equivalent -
Prosperitas Leadership Academy