Rose Brewart Koda

Manage 9 CSAs across Central Zone and 2 MAX CSEs.

Monitored service performance metrics to identify areas of improvement.

Resolved customer complaints in a timely manner.

Coordinated with other departments within the organization to ensure seamless delivery of services.

Provide support to medical imaging Customer Service Engineers and Regional Service Managers across zone on after hours.

Created employee work schedules to keep shifts properly staffed.

Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Remained calm and professional in stressful circumstances.

Interviewed prospective employees and provided input to HR on hiring decisions.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

• Direct oversight of daily lab operations including 23 Medical Technologists including 1 Supervisor, 7 Group Leads, and 20 Laboratory Assistants.
• Creating work schedules for 3 shifts and revising and approving pay roll for 40+ lab personnel.
• Responsible for submitting proficiency testing to ensure compliance with CAP (College of American Pathologists) and writing up variances and biases when necessary.
• Management of laboratory budget for fiscal year.
• Maintained compliance with laboratory, company and legal regulations.
• Established and managed quality control program covering laboratory activities.
• Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
• Defined priorities, delegated tasks and planned workflow for laboratory personnel.
• Coordinated recruitment, paperwork and payments for laboratory participants.
• Delegated work to staff, setting priorities and goals.
• Treated associates with fairness and respect, providing recognition of accomplishments.

• Lead the daily activities and provide oversight of workflow and operations of the assigned area.
• Training and competencies for superusers.
• Programming autoverification rules in blood glucose meters when training superusers so that erroneous results are not validated.
• Oversee from start to finish the project of interfacing point of care instruments via middleware and hospital LIS and EMR systems.
• Oversee the direction and operation of the clinical laboratory. Problem solve and provide technical assistance to staff.
• Assign and schedule work for assigned shifts.
• Prepare daily and weekly time and attendance reports.
• Conduct department meetings.
• Perform various clinical laboratory tests, analyze and interpret test results, and ensure accuracy.
• Assist with data collection or special projects for difficult cases.
• Demonstrate in depth knowledge of the policies and procedures for patient preparation, sample requirements, specimen collection, and pre-analytical factors that affect sample quality.
• Oversee the documentation and submission of all required laboratory, departmental and staff statistics/reports.
• Main point of contact for The Joint Commission and CAP during inspections.

• Benches worked on: Chemistry, Hematology, and Blood Bank.
• Assessed equipment regularly by conducting instrument function inspections and calibrations.
• Prepared, stored and assessed liquid and solid reagents for precise and correct test results.
• Launched new quality control measures by identifying deficiencies or issues to determine and document solutions.
• Planned and carried out regular maintenance on equipment by following procedures and manufacturers' guidelines.
• Communicated with physicians to discuss lab test findings, procedures and other relevant information.

• Front-line contact with customers in delivering a software product that bridges laboratories' information systems and their analytical instrumentation, and fills key gaps in data management functionality by using expert decision logic to facilitate the management of samples and the delivery of results.
• Interact with customers' laboratory and IT personnel to craft effective solutions, perform installation and integration work to facilitate highly automated laboratory operations, and provide customized consulting services to ensure ongoing customer satisfaction.
• Responsible for the integration of the automation, informatics, and LIS to accomplish successful communication between all systems Subject Matter Expert (SME) on the installation/integration of the informatics product.
• Establish successful analyzer, network and LIS connectivity.
• Integrate informatics systems onto hospital network.
• Address the particular needs of each individual laboratory by writing custom algorithms that modify the informatics software accordingly.
• Train customer on operation of informatics product and the software interactions.
• Provide ongoing support, training and leadership for the local field personnel.
• Recognize and communicate product issues, complaints and improvements.

• Bench worked on: Chemistry, Hematology, and Specimen Processing
• Performed testing such as serum and urine osmo's, pregnancy tests, and ionized calcium
• Conducted quality control checks, calibration and technical troubleshooting of seven chemistry analyzers
• Disposed of bodily fluids and hazardous products according to strict protocols
• Cleaned and sterilized lab area, tools and equipment
• Collected, labeled and stored lab samples according to laboratory specifications
• Recorded, reported and posted specimen results in company software
• Recorded control values from technical instruments to maintain reliability and validity of test results
• Followed laboratory guidelines for handling biological specimens

• Created lesson plans and developed instructional materials covering required topics and learning objectives.
• Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction.
• Documented student assignments, attendance and test scores in online reporting systems.
• Sourced appropriate course materials to support variety of student learning needs and styles and deliver content in relevant, distinctive ways.

• Benches worked on: Serology, ELISA, Allergens, Electrophoresis including: Protein Electrophoresis, Hemoglobin Electrophoresis, and Immunofixation, Lead Testing
• Created the IFOB Protocol with the help and revision from OC and Medical Director
• Spirituality Goal Group Secretary from 2017-2018
• Supervised supplies in inventory and notified OC when they became low
• Run quality control, calibration, maintain and clean medical laboratory equipment in compliance with CLIA and OSHA
• Properly calibrated and adjusted malfunctioning equipment to ensure precise test results
• Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or procedures
• Prepared specimens for analysis and established proper chronological priorities in testing
• Processed clinical specimens, body fluids, cerebrospinal fluid, peripheral blood, for laboratory testing and archiving
• Created worksheets and logged samples correctly into the computerized tracking system
• Carefully reviewed test results for accuracy
• Enter data from analysis of medical tests or clinical results into computer for storage in compliance with HIPAA
• Consult with physicians/healthcare providers regarding results
• Managed specimen sample handling, receiving, and storage
• Teach proper/aseptic laboratory bench techniques to Medical Technologist interns
• Lecturer to Medical Technologist interns
• Received Certificate in Excellence for Teaching/Mentoring from St. John Interns- Class of 2017

• Benches worked on: Hematology/Coagulation, Chemistry, Urinalysis, and Blood Bank
• Ran CAP specimens in accordance with protocols
• Establish or monitor quality assurance programs or activities to ensure initiative and problem-solving skills the accuracy of laboratory results
• Operate, calibrate, and maintain equipment used in quantitative or qualitative analysis
• Collect and study blood samples to determine the number of cells, their morphology, or their blood group, blood type, or compatibility for transfusion purposes, using microscopic techniques
• Conduct chemical analysis of body fluids, including blood, urine, or spinal fluid, to determine presence of normal or abnormal components
• Maintained detailed records of test results by entering data and patient information into computer
• Documented all maintenance and repairs in a timely fashion
• Observed proper handling of specimen and safe disposal biohazard waste
• Calling alert and critical values to physicians/nurses, working during downtime, work to improve turnaround time, batching/receiving specimens, answering tubing system between laboratory and floors/emergency room
• Collected, organized and restocked supplies in all units
• Venipuncture
• Medical Terminology