Rose Brown
Federal Way,WA
Summary
Client-focused professional with expertise in communication, problem-solving, and administration. Proven ability to build trust, manage sensitive information, and provide high-quality support. Demonstrated success in delivering responsive solutions that meet client needs.
Overview
8
8
years of professional experience
Work History
Clinical Support Specialist - Housing Case Manager
Downtown Emergency Service Center
Seattle, WA
06.2023 - Current
- Developed and maintained individualized service plans in collaboration with clients, internal teams, and external partners to support goal achievement and successful outcomes.
- Managed sensitive client information and maintained accurate, timely documentation to meet organizational and contractual requirements.
- Acted as a consistent point of contact, following up on goals, barriers, and needed services.
- Provided intensive case management services such as applying for government benefits, securing transportation, and managing client schedules.
Outreach and Community Engagement Specialist
The Salvation Army - Street Level Team
Seattle, Washington
03.2022 - 05.2023
- Provided intensive housing assistance through case management and service referrals, facilitating successful housing plans.
- Educated clients on community resources for housing, employment, healthcare, and legal aid.
- Connected clients with local organizations for additional assistance and specialized services.
- Conducted intake assessments to determine eligibility and create customized action plans based on client needs.
- Engaged in outreach activities to promote awareness of available programs and services within the community.
Shelter Monitor
The Salvation Army
Seattle, WA
02.2021 - 03.2022
- Monitored shelter environment for safety and compliance with regulations.
- Assisted residents with daily needs and provided support services.
- Conducted intake assessments and documented resident information accurately.
Emergency Medical Technician
American Medical Response
Seattle, WA
08.2018 - 02.2021
- Administered basic life support and first aid to patients in critical situations.
- Responded rapidly to emergency calls, assessing patient conditions to determine immediate needs.
- Operated emergency vehicles safely and efficiently during transport.
- Collaborated with healthcare professionals to coordinate comprehensive patient care and enhance treatment outcomes.
- Documented patient information and treatment procedures accurately, ensuring clear communication and continuity of care.
Education
Certificate - Case Management
Highline College
Des Moines06-2025
Skills
- Case Management & Service Coordination
- Crisis De-escalation & Conflict Resolution
- Data Reporting & Documentation
- Follow up & Task Management
- Verbal & Written Communication
- Team collaboration
Timeline
Clinical Support Specialist - Housing Case Manager
Downtown Emergency Service Center
06.2023 - Current
Outreach and Community Engagement Specialist
The Salvation Army - Street Level Team
03.2022 - 05.2023
Shelter Monitor
The Salvation Army
02.2021 - 03.2022
Emergency Medical Technician
American Medical Response
08.2018 - 02.2021
Certificate - Case Management
Highline College