Anna Riley
Verona,Wisconsin
Summary
Dedicated Social Worker with expertise in case management and service coordination. Skilled in developing personalized care plans and connecting families to essential resources while ensuring accurate documentation. Committed to providing equitable, person-centered support for individuals from diverse backgrounds and with varying needs.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Case Manager
Unified Community Services
09.2021 - Current
- Develop and implement Individualized Family Service Plans (IFSPs) and Individual Service Plans (ISPs) in collaboration with families and multidisciplinary teams.
- Assess and determine service eligibility for children and families in the CLTS and Birth to Three programs.
- Facilitated communication between clients, families, and service providers to ensure comprehensive support.
- Guided families in navigating service systems through information, advocacy, and support.
- Managed an active caseload of 50–70 clients, maintaining required monthly contacts and conducting biannual in-home visits to assess needs, monitor services, and support ongoing care planning.
- Maintain compliance with state regulations by documenting case notes, progress reports, and assessments.
- Conducted an initial response to Adult Protective Services referrals in addition to completing protective placement reviews to assess risk, ensure the safety and well-being of vulnerable adults, and coordinate necessary interventions.
- Advocated for client rights and access to necessary services within community resources and systems.
Youth Services Coordinator
Passages, Inc.
08.2020 - 08.2021
- Developed and facilitated summer and after-school youth programs that enhanced educational outcomes and supported overall youth well-being.
- Developed and facilitated summer and after-school youth programs that promoted education and well-being.
- Supervised and mentored interns from Southwest Technical College and Upper Iowa University, fostering professional growth and skill development.
- Facilitated support groups for parent empowerment and education.
- Supervised and mentored interns from Southwest Technical College and Upper Iowa University.
- Collaborated with youth and families from diverse backgrounds to address unique challenges and deliver customized support services.
Manager/Owner
The Quilt Peddler
10.2014 - 03.2020
- Delivered customer service, taught techniques, and made product recommendations to enhance client satisfaction.
- Oversaw daily operations, trained staff, and executed marketing strategies to drive business growth.
- Created a welcoming environment for customers through social media engagement and organized events.
Education
Bachelor of Arts - Social Work
UNIVERSITY OF WISCONSIN-WHITEWATER
Whitewater, WI12-2016
Skills
- Case Management & Service Coordination
- Service plan development
- Crisis Intervention & Family Advocacy
- Multidisciplinary Team Collaboration
- Resource Referral & Community Engagement
- Social Work Licensing Exams Completed
- Strong Written & Verbal Communication
- Diverse client experience
Accomplishments
CPR Certified
Certification
Social Work Licensing Exams Completed
CPR Certified
Languages
English
Native or Bilingual
Timeline
Case Manager
Unified Community Services
09.2021 - Current
Youth Services Coordinator
Passages, Inc.
08.2020 - 08.2021
Manager/Owner
The Quilt Peddler
10.2014 - 03.2020
Bachelor of Arts - Social Work
UNIVERSITY OF WISCONSIN-WHITEWATER