Rose Burns

• Assisting with daily financial reports and working closely with the Olympic Regional Development Authority's finance department for numerous tasks.

* This includes running reports for rentals, retail and our food and beverage departments

• Assisting with scheduling and staff training.
• Overseeing the guest services department.
• Overseeing the sales of season long lockers.
• Extensive knowledge in ticket sales for winter and summer operations.

• Interacted with customer service team to deliver consistent, exceptional service to all guests.
• Resolved guest issues with tickets, season passes and other products with knowledgeable and friendly service.
• Engaged guests entering facility and offered to assistance with wayfinding.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Responsible for maintaining and organizing laundry room.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Changed bed linens and collected soiled linens for cleaning.
• Handled requests for extra linens, toiletries and other supplies.

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Used natural and gel polish to create custom nail art designs for clients.
• Kept tidy and organized area to comply with cleanliness standards.
• Oversaw schedule to manage appointments of new and existing clients.
• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
• Grew repeat client base through effective marketing and customer service.