Rose Burrell
Bladensburg,MD
Summary
Customer-focused leader with track record of driving sales, improving customer satisfaction and creating efficient operations. Knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
25
25
years of professional experience
Work History
Online Sales Re
Amway Corporation
10.2019 - Current
- Drove team revenue totals by increasing sales numbers.
- Developed strong relationships with customers, demonstrating product quality.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Created a user-friendly website layout that facilitated easy navigation and encouraged longer browsing sessions among potential customers.
PBX Telephone Operator
Marriott International, Inc.
01.2007 - Current
- Streamlined internal/external communication by connecting associates and customers with necessary resources and personnel.
- Supported emergency response efforts by quickly relaying critical information to appropriate parties.
- Meticulously documented call logs, ensuring accurate records for future reference or analysis.
- Handled sensitive client information discreetly while protecting their privacy at all times.
Tax Preparer Specialist
H & R Block Tax Services
01.2000 - Current
- Streamlined the tax filing process for clients by staying up-to-date on current tax laws and regulations.
- Remained informed on ever-changing tax legislation to provide up-to-date advice for clients during consultations.
- Collaborated with team members to optimize workflow and improve overall productivity within the firm.
Education
Bachelor of Arts - Economics
University of Maryland
College Park, MD08-1988
Skills
- Cross-selling strategies
- Social media
Affiliations
- Past Division Director with Toastmasters, International
Walking
Exercise at least 3 times per week.
Walking
Swimming
Timeline
Online Sales Re
Amway Corporation
10.2019 - Current
PBX Telephone Operator
Marriott International, Inc.
01.2007 - Current
Tax Preparer Specialist
H & R Block Tax Services
01.2000 - Current
Bachelor of Arts - Economics
University of Maryland
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