Hi, I’m
ROSE CHAILLAND
Southside,AL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly motivated and results-driven Administrative Specialist with a strong commitment to driving continuous improvement in fast-paced and dynamic markets. Currently pursuing a Business Management Degree in Human Resources, eager to begin a career and contribute to organizational success. Possesses a keen ability to identify and quickly close any knowledge gaps, offering immediate value to employers and teams. Known for dependability, seeking an opportunity to expand skills and make a meaningful impact on company success. Reputation for being hardworking, ethical, and detail-oriented, making me a reliable candidate ready to take on challenges. Problem-solving and task prioritization skills will undoubtedly contribute to team success. Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.
Overview
8
years of professional experience
1
Certificate
Work History
Gadsden Regional Medical Center
Outpatient Registrar
01.2024 - Current
Job overview
- Enhanced patient experience by providing efficient registration and check-in processes.
- Coordinated appointment scheduling, resulting in increased patient satisfaction and clinic efficiency.
- Provided compassionate support for patients and families throughout the registration process, fostering positive relationships within the clinic community.
- Managed high call volumes while maintaining a professional demeanor, ensuring timely responses to inquiries from both patients and medical professionals.
- Trained new registrars on best practices, streamlining onboarding processes for seamless integration into the team environment.
- Developed strong rapport with patients by addressing concerns promptly and professionally during all encounters.
- Streamlined outpatient registration procedures for improved workflow and reduced wait times.
- Maintained up-to-date knowledge of insurance coverage changes to accurately inform patients about their financial responsibilities prior to appointments or services rendered.
- Updated and maintained electronic health records, ensuring accuracy and compliance with regulatory requirements.
- Maintained patient confidentiality with thorough adherence to HIPAA regulations during all interactions.
- Served as a liaison between physicians'' offices, diagnostic centers, and hospitals, coordinating seamless transfer of necessary documentation or authorization.
Gadsden Regional Medical Center
Cardiac Unit Clerk
08.2021 - 01.2024
Job overview
- Updated unit records with current patient information, including orders and instructions
- Built charts for patients and set up security bands and sensors for each person based on age and condition
- Managed data entry and paperwork to coordinate smooth deliveries
- Handled high volume of calls with multi-line system, transferring callers, taking messages and remotely handling diverse problems
- Managed general administrative needs of unit with 41 beds
- Kept team efficient with well-stocked and organized unit supplies
- Received, answered and responded to telephone calls
- Greeted visitors and communicated to assess needs and provide direction
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Maintained privacy and confidentiality of patients in compliance with policies and regulations.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
Brunson & Walker Law Firm
Administrative Manager
03.2020 - 01.2023
Job overview
- Handling data entry tasks for over 90 clients information and setting up of billing procedures
- Scanning and filing documentation into client portfolios
- Organizing forms, making photocopies, filing records, and preparing daily correspondence
- Posting payments and receipts to general ledger accounts
- Managing accounts payable and accounts receivable processes
- Preparing daily deposits and reconciling bank statements
- Preparing accounts for court processing through E-filing systems
- Employing frequent use of skip tracing methods through alacourt systems, credit bureaus, and other means to locate and collect debts or serve garnishments
- Effectively communicating with court systems and attorneys regarding various case files
- Performing various human resource actions, including distributing information to employees, collecting timesheets, calculating payroll, and processing checks for deposits
- Liaised between staff, customers and vendors to streamline flow of information
- Tracked and monitored printing consumption and made changes to usage as appropriate
- Created presentation materials to serve as aids and keep proper flow of meetings
- Helped determine business priorities and best sequence for execution of business and group strategy
- Developed and executed marketing programs and business solutions to increase exposure, traffic and sales
- Defined, analyzed and documented statistical data to assist in determining best practices
- Improved team accomplishments, recognizing and rewarding performance and coaching employees
- Used sound judgment to make discretionary decisions about supplies and other corporate needs
- Developed and implemented information management system to allocate, manage and control resources
- Created and maintained spreadsheets, databases and reports to drive administrative oversight for management and staff
- Processed time and payroll to correctly submit before deadlines
- Attracted, retained and enabled career development of top talent
- Collected and approved expense reports, timesheets and time-off requests to manage personnel records
- Directed continuous and emergency maintenance of building systems and equipment
- Kept facility in compliance with environmental, health and security standards with constant oversight
- Improved operations by implementing procedural changes
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Verified administrative services efficiency based on in-depth reviews of operational reports
- Met operational needs by securing facility space through purchase or lease
- Boosted efficiency and team performance by setting goals and plans to achieve each target
- Organized supplies based on expected demands and specific department requirements
- Monitored facility to ensure safety, security, and proper maintenance.
Servpro of Cullman Blount County
Administrative Assistant/Job File Coordinator
09.2016 - 03.2020
Job overview
- Implemented efficient job dispatching, scheduling, and completion using specialized software to ensure consistent workflow.
- Maintaining a contact list for both the mitigation and construction departments
- Welcomed guests, issued passes and took incoming phone calls at reception
- Answered customer questions about available products and services
- Received and distributed incoming mail and digital correspondence
- Entered information onto digital systems to maintain data quality and accuracy
- Updated databases and spreadsheets regularly to track progress
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Obtained signatures for financial documents and internal and external invoices
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists
- Proofread and edited documents and reports for staff
- Coordinated logistics for successful conferences, meetings and special events
- Compiled records, materials and forms needed to handle different requests
- Maintained accurate, updated accounts with new transactions and reconciliations
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals in Quickbooks
- Trained office staff in use of different equipment and software programs
- Organized and updated file systems, keeping records easily retrievable
- Scheduled meetings, trips and appointments for team and maintained master calendar
- Met legal requirements by correctly completing important forms
- Created and maintained databases used by multiple office members
- Updated tracking spreadsheets with metrics and used data to create charts and reports
- Located requested information for different topics by conducting physical or digital searches
- Offered professional first impression to visitors and callers and gave knowledgeable assistance
Education
Southern New Hampshire UniversityManchester, NH
MBA from Business Administration, Human Resource Management, Sociology And Psychology
05.2027
University Overview
- Honor Roll all terms 2023 and 2024
- Honoree of The National Honor Society
- 3.9 GPA
- magna cum laude
- Research Projects: Heart Solutions labs
Douglas High SchoolDouglas, AL
High School Diploma
05.1998
Skills
- Office Coordination
- Documentation Review
- Administrative Support
- Inventory Management
- Computer Proficiency
- Organization and Time Management
- Equipment Troubleshooting and Maintenance
- Data Management
- HIPAA Compliance
- Patient confidentiality
- Teamwork and Collaboration
- Problem-Solving
Certification
Basic Life Support (BLS), expires 08/2026
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programs401k matchPaid time offStock Options / Equity / Profit SharingTimeline
Outpatient Registrar
Gadsden Regional Medical Center
01.2024 - Current
Cardiac Unit Clerk
Gadsden Regional Medical Center
08.2021 - 01.2024
Administrative Manager
Brunson & Walker Law Firm
03.2020 - 01.2023
Administrative Assistant/Job File Coordinator
Servpro of Cullman Blount County
09.2016 - 03.2020
Southern New Hampshire University
MBA from Business Administration, Human Resource Management, Sociology And Psychology
Douglas High School
High School Diploma
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