Rose Cortes
Nordstrom
San Jose,CA
2
Languages
7
years of professional experience
Dynamic logistics and customer service professional with a proven track record at Nordstrom. Expertise in inventory management and exceptional customer engagement, driving repeat business through personalized consultations. Skilled in makeup application and trend awareness, consistently enhancing customer satisfaction while maintaining high standards of cleanliness and organization.
Work History
Logistics Processor
1 Year 9 Months- Processed incoming and outgoing merchandise accurately using RF scanners and warehouse systems.
- Verified shipment contents against packing slips, purchase orders, and routing labels.
- Organized inventory locations to support efficient receiving, sorting, and order flow.
- Prepared parcels for transfer, including labeling, packing, and staging for dispatch.
- Inspected merchandise for damage, discrepancies, and compliance with shipping requirements.
- Supported team operations by prioritizing tasks and adapting to changing workload demands.
Beauty Advisor
8 Months- Provided personalized beauty consultations to recommend skincare, makeup, and fragrance products.
- Demonstrated product application techniques to support customer education and confidence.
- Assisted guests with shade matching, product selection, and regimen recommendations.
- Maintained organized selling floor, testers, and display presentation standards.
- Built customer loyalty by delivering attentive service and repeat visit support.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Customer Service
1 Year 6 Months- Kept accurate records to document customer service actions and discussions.
- Provided exceptional customer service, addressing clients'' concerns, and offering appropriate resolutions.
- Enhanced customer service skills by conducting comprehensive training sessions for bartenders.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Provided customer service on accounts and resolved problems.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma
Skills
Customer Service
Inventory Management
Sales Techniques
Brand Representation
Makeup Application
Skin Analysis
Trend Awareness
Sanitation & Cleanliness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Logistics Processor
Nordstrom
01.2025 - CurrentRead More
Beauty Advisor
Nordstrom
04.2024 - 12.2024Read More
Customer Service
Nordstrom
12.2019 - 06.2021Read More
Andrew Hill High School
High School Diploma
Read More