Rose Diaz
Jacksonville
Summary
Dynamic General Manager with a proven track record at Uhaul Moving And Storage, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and training initiatives. Skilled in inventory control and relationship building, driving process improvements that increased efficiency and fostered a loyal customer base.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
Uhaul Moving And Storage
Jacksonville, FL
02.2024 - 03.2026
- Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
- Managed staff schedules and training programs to enhance team performance.
- Implemented process improvements that streamlined inventory management systems.
- Analyzed sales data to identify trends and optimize service offerings.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Team Leader
Walmart
Jacksonville, FL
04.2022 - 02.2024
- Supervised daily operations ensuring compliance with safety and quality standards.
- Coordinated team activities to optimize workflow efficiency and productivity.
- Trained new associates on operational procedures and best practices.
- Resolved customer issues promptly, fostering positive shopping experiences and loyalty.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Home Health Aide
Professional Medical Service Inc.
Springfield, MA
08.2020 - 07.2021
- Provided personal care assistance, including bathing, grooming, and mobility support for clients.
- Monitored patients' vital signs and reported changes to healthcare professionals promptly.
- Assisted with medication management, ensuring adherence to prescribed regimens.
- Developed and maintained positive relationships with clients and their families to enhance care quality.
- Documented daily activities and health updates in patient records accurately and thoroughly.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Home Health Aide
Home Instead Senior Care
Pittsfield, MA
06.2017 - 05.2019
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Collaborated with multidisciplinary teams to optimize client health outcomes effectively.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Provided transportation and appointments management.
Key Holder
Dollar General
Haverstraw, NY
03.2014 - 11.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on store protocols and customer service techniques.
- Managed inventory levels, including receiving shipments and organizing stockroom efficiently.
- Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
- Coordinated store opening and closing procedures, maintaining security protocols consistently.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Education
High School Diploma -
Commerce
Springfield, Ma06-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Goal setting
- Employee scheduling
Accomplishments
- Supervised team of 14+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
Uhaul Moving And Storage
02.2024 - 03.2026
Team Leader
Walmart
04.2022 - 02.2024
Home Health Aide
Professional Medical Service Inc.
08.2020 - 07.2021
Home Health Aide
Home Instead Senior Care
06.2017 - 05.2019
Key Holder
Dollar General
03.2014 - 11.2016
High School Diploma -
Commerce