Rose Dosamantes
McGregor,TX
Summary
Dynamic Online Product Expert at The Estee Lauder Companies, adept at enhancing brand loyalty and driving sales through personalized customer interactions. Skilled in customer needs assessment and live chat support, I excelled in delivering tailored product advice, resulting in increased customer satisfaction and repeat business. Passionate about empowering clients with product knowledge and exceptional service.
Overview
18
18
years of professional experience
Work History
Online Product Expert
The Estee Lauder Companies
08.2017 - 06.2025
- Enhanced product sales and brand loyalty through a virtual chat service by identifying and addressing customer needs, focusing on utilizing comprehensive research and investigative inquiries promptly and efficiently via Live Chat.
- Provided personalized product advice, application and usage techniques to gain customer satisfaction while delivering high-touch service.
- Navigated numerous resources simultaneously to best assist multiple consumers to deliver warm, customized chat experiences which in turn supported conversion and repeat business.
- Additionally, assisted consumers via email and video consultations. Created replies to product reviews to help satisfy consumer experiences.
- Participated in continual product trainings for the six unique Estee Lauder brand companies I represented through online chat service.
Retail Makeup Artist
MAC Cosmetics
04.2007 - 07.2017
- Met sales goals and gained consumer loyalty by sharing tailored makeup techniques and personalized product selections for special events and daily wear.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices in makeup artistry.
- Served as a brand ambassador at store events, engaging potential customers and showcasing product offerings.
- Conducted private makeup lessons to empower clients with the skills needed to recreate salon-quality looks at home.
- Completed makeup artistry skill certifications considered at Pro level through brand.
Education
High School Diploma -
Skills
- Customer needs assessment
- Multi-tasking
- Customer service
- Microsoft programs
- Live chat support
- Product sales
- Customer education
- Brand representation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchTimeline
Online Product Expert - The Estee Lauder Companies
08.2017 - 06.2025
Retail Makeup Artist - MAC Cosmetics
04.2007 - 07.2017
Perris High School - High School Diploma,