Rose Fletcher

Achievements within the role

• Developed action plans for continuous process improvement initiatives.
• Fostered a positive work environment through effective communication and conflict resolution tactics.
• Steered project execution whilst adhering strictly to timeline constraints.
• Encouraged open dialogue amongst employees for better problem-solving ability.
• Established clear budgets and cost controls strategies to meet objectives.
• Achieved higher team efficiency with regular training and mentoring sessions.
• Enhanced team productivity by implementing effective project management strategies.
• Provided consistent leadership to maintain high levels of team performance and satisfaction.
• Delegated responsibilities efficiently amongst team members.
• Implemented staff rota schedules to ensure adequate coverage during peak times.
• Prioritised workload effectively, resulting in timely completion of tasks.

Achievements within the role

• Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
• Pitched in during busy periods – showing solidarity with team and maintaining service levels.
• Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
• Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
• Processed payments and reduced customer wait times.
• Trained and supervised wait staff to maintain first-class customer service standards.