Rose Gann
Beebe,AR
Summary
Dependable employee with a strong desire to expand skills and contribute meaningfully to company success. Recognized for being hardworking, ethical, and detail-oriented. Seeking an opportunity to leverage expertise and dedication to drive positive outcomes for the organization. Committed to delivering high-quality work and continuously improving performance to exceed expectations.
Overview
24
24
years of professional experience
Work History
Account Manager
L&L Freight Services, Inc
Cabot
10.2015 - Current
- Communicate with drivers - pickup info, delivery instructions, changes in routes
- Perform check-in call with drivers
- Communicate with customer regarding updates on deliveries
- Use customer portals to update delivery information
- Negotiate rates on full/partial truckload freight
- Manage driver communications and routing
- Maintains an up-to-date listing of trucks and assigned drivers
- Develop customer relationships to secure freight via phone, internet, and networking, and other means.
Global Account Sales Rep
Calton Bates/Wesco
Little Rock
07.2004 - 09.2015
- Set up new accounts, established customer credit, and set up payment methods
- Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries
- Wrote sales contracts for orders obtained and submitted orders for processing
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on analysis of customers' needs
- Developed and assigned monthly sales quotas to over 25 regional sales managers in West Coast
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Developed and implemented sales strategies to increase revenue.
- Built strong relationships with clients through exceptional customer service and regular followups.
- Provided ongoing support for existing clients, addressing concerns, resolving issues, and maintaining high levels of satisfaction.
- Consulted with businesses to supply accurate product and service information.
GLOBAL ACCOUNT INSIDE SALES REP
Carlton-Bates Company
Little Rock
11.2003 - 07.2004
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates
- Increases orders by suggesting related items, explaining features, and checks customer's buying history
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Mail Handler
USPS
Little Rock
10.2000 - 07.2003
- Mail Handler at United States Postal Service, unloaded trucks, sorted mail on mail sorter and hand sort
- Worked in Maintenance
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Education
Certified Transportation Broker (CTB) -
Certified Transportation Broker (CTB)
Cabot, AR06.2017
High School -
Beebe High School
Beebe, AR01.2000
Skills
- Shipment services
- Excel
- Pricing rates
- Microsoft Word
- Mail Handler
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Customer Relationships
- Goal-Oriented
- Upselling
- Operations
- Account Servicing
- Client Relationship Management
- Sales Development
- Client Relationship Building
- Account development
- Documentation And Reporting
- Goals and performance
- Contract Negotiation
- New account creation
Timeline
Account Manager
L&L Freight Services, Inc
10.2015 - Current
Global Account Sales Rep
Calton Bates/Wesco
07.2004 - 09.2015
GLOBAL ACCOUNT INSIDE SALES REP
Carlton-Bates Company
11.2003 - 07.2004
Mail Handler
USPS
10.2000 - 07.2003
Certified Transportation Broker (CTB) -
Certified Transportation Broker (CTB)
High School -
Beebe High School