Elisabeth Jackson
Houston,TX
Summary
Dynamic professional with a strong background in guest services at Cypress Creek Cottages, excelling in enhancing guest experiences and ensuring satisfaction. Skilled in communication, I effectively managed inquiries and resolved conflicts. Proficient housekeeping professional with expertise in room services and guest support. Strong customer relations and time management abilities. Positive and upbeat at all times.
Watchful observer, committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. As a behavioral therapist, I learned skills to accommodate special needs patient and ensured his safety and general comfort. My liberal arts background enables me a wide variety of work experience.
Overview
25
25
years of professional experience
Work History
Guest Services
Cypress Creek Cottages
08.2020 - 07.2025
- Maintained composure in stressful situations and continued to provide helpful guest services for fantastic customer satisfaction.
- Delivered excellent guest services by answering inquiries from visitors.
- Operated and proficiently navigated computer hardware and software applications and performed accurate data entry.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Performed frequent inspections to locate faults and schedule maintenance services.
- Followed up with customers to verify satisfaction.
- Assisted guests with variety of services and local attraction information.
Assistant Set Designer
Houston Sets and Props
03.2012 - 03.2019
- Passionate about learning and committed to continual improvement.
- Liaised with vendors and suppliers to procure decorative materials.
- Executed designs that adhered to overall creative vision and direction.
- Utilized painting techniques to create a realistic facade.
- Light construction using heat knife, power drill, saws, and paint compressor.
- Installed sets and props in various locations, loading/unloading and transporting in box truck.
- Maintained and organized a vast inventory, making repairs as needed.
Autism Behavioral Therapist
A.T.L.T.C. (All the Little Things Count, Staffing Company)
01.2006 - 10.2012
- Trained parents and caregivers to support client treatment and behavior reduction protocols.
- Collaborated with treatment team and stakeholders to optimize client care by gathering information, tools and resources.
- Observed client behavior and collected, documented and summarized data to formulate treatment plans.
- Attended training to acquire and maintain technical knowledge.
- Led public outings for client.
- Administered required medications and maintained a daily medical log.
Vintage Clothing Reseller
Rock Star Rags
03.2000 - 03.2006
- Established relationships with suppliers to increase online product offerings.
- Utilized software to automate communication and order fulfillment.
- Analyzed trends and provided insights to improve customer experience.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Familiarization with and identifying the authenticity of desired items according to cloth, cuts, and labels.
- Taking detailed inventory, baling, packaging of wholesale product and loading on a truck with a bill of lading.
Education
Bachelor of Arts - Art History, With A Minor in Painting And German
University of Houston
Houston, TX05-2001
Skills
- Guest services expertise
- Intake services
- Tutoring services
- Custodial services
- Home healthcare services
- Shipment services
- Theater services
- Guest experiences
- Ensuring guest safety
- Guest service management
Timeline
Guest Services
Cypress Creek Cottages
08.2020 - 07.2025
Assistant Set Designer
Houston Sets and Props
03.2012 - 03.2019
Autism Behavioral Therapist
A.T.L.T.C. (All the Little Things Count, Staffing Company)
01.2006 - 10.2012
Vintage Clothing Reseller
Rock Star Rags
03.2000 - 03.2006
Bachelor of Arts - Art History, With A Minor in Painting And German
University of Houston
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