ROSE GLICKMAN
Austin,TX
Summary
Forward-thinking team leader skilled at assessing and consulting on department operations. Successful background guiding cross-functional teams to effective solutions. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Project Manager
Refugee and Immigrant Center for Education and Legal Services (RAICES)
04.2022 - Current
- Pioneered legal operations function as a solution to address complex issues and operational gaps.
- Oversaw change management efforts to support the implementation of data-driven initiatives driving technology, process, and culture changes.
- Planned, designed, and scheduled phases for data migration and application build-out for 8 different client-focused programs.
- Headed a 15-member cross-functional team to institute the first organization-wide data governance policy.
- Led and assisted technical upgrade projects for legal CRM by working and coordinating with vendors and internal developers for integrations.
Legal Department Associate Project Manager
Refugee and Immigrant Center for Education and Legal Services (RAICES)
02.2021 - 04.2022
- Analyzed problematic areas to provide recommendations and solutions to executive leadership; including, the redesign of an ineffective service workflow to overcome a 6,000-client backlog at multiple Emergency Reception Centers.
- Managed and supervised administrative and daily program operations of a 6-person emergency response team, complying with policies and meeting grant deliverables.
- Generated the first legal department monthly status reports, staff appreciation newsletter, and organizational chart to improve transparency and internal communications.
Children’s Program Administrative Assistant
Refugee and Immigrant Center for Education and Legal Services (RAICES)
12.2018 - 02.2021
- Developed and maintained logistics workflows, procedures, and reports; including best practice manuals, centralized client-case management practices, and standardized naming conventions.
- Created, organized, and edited training manuals, multimedia visual aids, and other educational materials.
- Coordinated projects to resolve operational issues, mitigate risks, and ensure grant compliance.
Children’s Program Legal Assistant
Refugee and Immigrant Center for Education and Legal Services (RAICES)
07.2018 - 12.2018
- Conducted detailed client intakes and entered information into the company database.
- Prepared affidavits, waivers, translations, and motions for ongoing cases.
- Handled scheduling and made notes for deadlines, motions, and other important dates.
Immigrant Children’s Legal Program Intern
U.S. Committee for refugees and immigrants (USCRI)
01.2016 - 05.2016
- Analyzed problems and inspired team members to help develop solutions to improve out-of-date program operations.
- Completed research, compiled data, updated spreadsheets and produced an online pro-bono resource library.
Education
Bachelor of Arts - Anthropology And Latin American Studies
University of Texas
Austin, Texas01.2015
Skills
- Project Management
- Data Analysis
- Database Maintenance
- Research
- Process Development
- Process Improvement
Languages
Spanish
Full Professional
Travel
- South America: Ecuador, Peru, Argentina, Chile, Colombia, Colombia, Venezuela
- Central America: Panama
- Europe: Spain, Germany, Portugal
- Asia: India
Timeline
Project Manager
Refugee and Immigrant Center for Education and Legal Services (RAICES)
04.2022 - Current
Legal Department Associate Project Manager
Refugee and Immigrant Center for Education and Legal Services (RAICES)
02.2021 - 04.2022
Children’s Program Administrative Assistant
Refugee and Immigrant Center for Education and Legal Services (RAICES)
12.2018 - 02.2021
Children’s Program Legal Assistant
Refugee and Immigrant Center for Education and Legal Services (RAICES)
07.2018 - 12.2018
Immigrant Children’s Legal Program Intern
U.S. Committee for refugees and immigrants (USCRI)
01.2016 - 05.2016
Bachelor of Arts - Anthropology And Latin American Studies
University of Texas
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