Rose Jackson
Dallas
Summary
Highly motivated individuals with 15 years of leading professional and non-professional individuals. Support management activities for the VA mission and CMOP organization. Able to communicate with professional and non-professional employees along with leading and supervising VA employees. I strive to maintain a positive teamwork atmosphere with professional and non-professional employees. I provide fair and decisive leadership along with mentoring, coaching, and teaching. I empower others to be leaders, motivators and be responsible for their actions.
Overview
19
19
years of professional experience
Work History
Supervisory Pharmacy Technician GS- 0661-08
VA CMOP
Lancaster
09.2020 - Current
- I am currently one of the second shift Supervisory Pharmacy Technician's, working closely with the Supervisory Distribution Facilities Specialist coordinating one Lead Pharmacy Technician and four VA Certified Technicians.
- Along with coordinating with the Millbrook Staffing Supervisors to help coordinate 35 packers and 72 Flex Technicians.
- Daily communication with the Supervisory Pharmacist is crucial to maintaining minimal negative effects on production.
- I communicate daily with Millbrook Staffing Supervisors, point of contact, team is essential to ensure that all areas are fully staffed with VA or contract personnel.
- I have the knowledge, ability and skills in analyzing data for self-driven (independent) performance improvement projects, workload analysis and statistical reports.
- I maintained a solid relationship with the QA Pharmacist.
- I have the knowledge, skills and ability to solve problems and implement corrective actions to maximize outcomes in each area.
- Productivity, flexibility, and adaptability are essential.
- When a department falls behind in processing Veteran's prescriptions, I'm able to maneuver personnel.
- I have suggested changes in work assignments to improve workflow and service rendered, promote job satisfaction and have increase productivity.
- If a problem with equipment occurs I able to work with the Facility Operation Specialist team to minimize negative effects on production.
- In maneuvering personnel to process the workload this ensures that there isn't a delay in processing Veteran's prescriptions.
- I work closely with Inventory Supervisors, Supply Technicians, and Receiving Technicians to resolve discrepancies such as overage, shortages, short dated, damaged goods, etc. to allow for best utilization of resources.
- I have supported production management activities and related facilities management functions by troubleshooting system issues in a timely manner.
- I work closely with the Pharmacist, Inventory and Production Supervisors to expedite back ordered medications through emails, reports and one on one communication and small meetings.
- Communication with the IT team is imperative in day-to-day operations because it ensures that work flows smoothly.
- This involves any automated system failures to minimize down time in production.
- I have assessed employee performance and provided advice and guidance on distribution and production functions.
- I maintain communication with employees regarding management goals and objectives as well as communicating with production manager regarding employee participation and concerns.
- I have shared with employees written instructions and procedures and special instructions for routine and nonroutine assignments.
- I have worked diligently with new equipment and upgrades.
- The new equipment for automated pill dispensers was installed in 2023 it had a great positive impact on production.
- I have trained and coordinated training for VA technicians and Contract technicians.
- Managed inventory levels to ensure medication availability and compliance.
- Operated automated dispensing systems for efficient medication distribution.
- Dispensed medications accurately for veteran patients in a fast-paced environment.
- Supported training of new pharmacy technicians in standard operating procedures.
Lead Pharmacy Technician GS-0661-07
VA CMOP
Lancaster
12.2011 - 09.2020
- I worked as a Lead Pharmacy Technician for 9 years in Manual, A-Frame and Bulk, communicated on an ongoing basis with staff and supervisors in work-related areas.
- Performed scheduling area rotation to ensure priority coverage.
- Prioritize operational and assigned functions to provide highest quality service.
- I make adjustment and analyze workflow.
- Productivity, adaptability and flexibility are essential.
- I compiled, categorized, and recorded the workload data for various reports.
- Provided response to inquiries from professional staff, representatives of industry, their agents, and participating members of CMOP.
- I have provided requested information, utilizing data profiles and other record systems, assisting in projection of workload and inventory needs.
- I have maintained effective and economic inventory management of items handled between various work areas, and customer service on an ongoing basis with staff and supervisors on work-related issues.
- I trained and oriented new personnel, adhering to the CMOP operations.
- I have the knowledge and ability to plan, schedule, distribute and revise work assignments in accordance with routine and urgent procedures.
- I have the knowledge and ability to schedule and approve employee leave and plan coverage during scheduled and unscheduled absences.
Pharmacy Technician GS-0661-05
VA CMOP
Lancaster
04.2007 - 12.2011
- I worked as a Pharmacy Technician for 4 years.
- I worked in A-Frame, Manual, Bulk and Labeling.
- I have maintained a high accuracy of filling prescription vials and labeling stock bottles.
- I have assisted with the restocking of shelves.
- I have assisted with quarterly inventory and monthly cycle counts.
- I have received supplies, checked for shortages, tampering, breakages, deteriorations, or expirations.
- I have verified and documented receipt of bulk shipments into the facility and Pre-Pak shipments out.
- I reported workload data to supervisor in a timely manner.
- I have the knowledge and ability to troubleshoot dispensing equipment when production is compromised and alerts appropriate personnel.
- I have identified basic therapeutic problems, such as duplicate therapy, and alerted the pharmacist.
- I have performed all duties assigned to maximize productivity.
Education
Diploma - Certified Pharmacy Technician
High-Tech Institute Inc.
Irving, TexasDiploma - Computer Business Administration
American Trade Institute
Hurst, TexasSkills
- Inventory management
- Automated systems operation
- Data analysis
- Workflow optimization
- Pharmaceutical regulations
- Customer service
- Quality assurance
- Staff training
- Problem solving
- Effective communication
- Performance assessment
- Conflict resolution
- Interpreting and processing medication orders
- Proper labeling procedures
- Labeling prescriptions
- Regulatory compliance
- Confidentiality and HIPAA
- Manual and automated medication dispensing
- Aseptic techniques
- Problem-solving skills
Timeline
Supervisory Pharmacy Technician GS- 0661-08
VA CMOP
09.2020 - Current
Lead Pharmacy Technician GS-0661-07
VA CMOP
12.2011 - 09.2020
Pharmacy Technician GS-0661-05
VA CMOP
04.2007 - 12.2011
Diploma - Certified Pharmacy Technician
High-Tech Institute Inc.
Diploma - Computer Business Administration
American Trade Institute