Rose Jenkins
Lawrence,KS
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
03.2021 - Current
- Manager, Shianne Young 7858411700
- Salary- $33,000
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Mail and Print Room Seasonal Temp
Golf Course Superintendents Association Of America
11.2018 - 02.2022
- Supervisor Holly Cobb 8004727878 ext. 3621
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from businesses and tenants along routes for customer convenience and initiated delivery to intended recipients.
Assistant Manager
Breaktime Corner Market LLC
02.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained new-hires on company-specific policies, procedures, and compliance guidelines
Customer Service Representative
Maximus
02.2019 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Provided prompt customer support with a professional, friendly, and patient attitude
- Complete customer insight reports and input over 15,000 units of sensitive data
- Listened, diagnosed, and resolved issues guiding users through step-by-step solutions
Education
Associate of Arts - General Studies
Johnson County Community College
Overland Park, KS05.2024
High School Diploma -
Lawrence Free State High School
Lawrence, KS05.2016
Skills
- Staff Assignments
- Company Safety Procedures
- Telephone Reception
- Guest Inquiries
- Productivity Performance
- Accurate Money Handling
- Inventory Control Procedures
- Verbal and Written Communication
- Information Management
- Inventory Management Systems
References
Holly Cobb- 8004727878 ext. 3621 hcobb@gcsaa.org
Deja Douglas- 7858429111
Bobbi Smith- 9188220657
Timeline
Personal Shopper
Walmart
03.2021 - Current
Assistant Manager
Breaktime Corner Market LLC
02.2020 - 02.2021
Customer Service Representative
Maximus
02.2019 - 11.2019
Mail and Print Room Seasonal Temp
Golf Course Superintendents Association Of America
11.2018 - 02.2022
Associate of Arts - General Studies
Johnson County Community College
High School Diploma -
Lawrence Free State High School
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